Customer Service Advisor

Huntress; Cambridgeshire and Peterborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A customer service solutions company in Cambridgeshire is seeking a Customer Service Advisor to join a friendly team. You will respond to customer queries, manage complaints, and ensure positive customer experiences. The ideal candidate has strong communication skills, a problem-solving attitude, and thrives in a fast-paced environment. Opportunities for permanent contracts are available.

Benefits

Great onsite facilities

Supportive team environment

Opportunities for progression

Qualifications

• Genuine passion for helping people and delivering excellent service.
• Ability to stay calm under pressure.
• Professional, customer-focused approach to exceed expectations.

Responsibilities

• Respond to customer queries via phone, email, and online messages.
• Manage and resolve complaints efficiently.
• Liaise with internal teams for timely resolutions.

Skills

Customer service orientation

Strong communication

Problem-solving

Attention to detail

Adaptability

Job description

Overview

Customer Service Advisor. Working 9-5, Monday to Friday. Great onsite facilities. Initial a temporary contract until mid January 2026, with permanent opportunities available.

Do you thrive on delivering exceptional customer service and finding solutions that make a real difference? We're looking for an enthusiastic Customer Service Advisor to join our busy, friendly team - where no two days are the same, and every customer interaction counts. In this role, you'll be at the heart of our operation, supporting customers across multiple channels and ensuring every enquiry is handled quickly, accurately, and with care. From problem-solving and complaint handling to managing online reviews, you'll play a vital part in ensuring every customer enjoys a positive experience.

What You'll Be Doing

• Responding to customer queries via phone, email, and online messages, aiming for first-time resolution.
• Managing and resolving complaints efficiently and professionally.
• Liaising with internal teams and third-party partners to ensure timely resolutions.
• Updating systems accurately and completing all relevant administration tasks.
• Identifying opportunities to improve our service and customer experience.

What You'll Bring

• A genuine passion for helping people and delivering excellent service.
• Strong communication and problem-solving skills.
• The ability to stay calm under pressure and adapt to a fast-paced environment.
• Great attention to detail and an organised, methodical approach to work.
• A positive, can-do attitude and a willingness to learn.
• Confidence working both independently and as part of a team.
• A professional, customer-focused approach with the drive to exceed expectations.

Why You'll Love It Here

• Join a lively, supportive team where your efforts are recognised and valued.
• Be part of a growing business with plenty of opportunity to learn and progress.
• Work in a dynamic environment that encourages initiative and celebrates great customer service.

If you're someone who genuinely cares about customers and takes pride in solving problems the right way, we'd love to hear from you.

Apply today and start your next chapter in customer service excellence.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.