Customer Service Advisor

Interaction Recruitment; Cambridgeshire and Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is hiring multiple Customer Service Advisors in Cambridgeshire. The role is office-based, involves handling inbound customer queries, and offers a supportive work environment. Ideal candidates should possess strong communication skills and a passion for service. This is a temporary position with opportunities for permanent placement based on performance.

Benefits

Free on-site parking

Modern office and kitchen area

Ongoing training and development opportunities

Social events

Qualifications

• Experience in a customer service or call centre role preferred.
• Natural passion for delivering outstanding service.
• Ability to work well under pressure.

Responsibilities

• Be the first point of contact for valued customers.
• Handle high volumes of inbound calls and emails.
• Investigate and resolve customer queries quickly.

Skills

Customer service experience

Excellent communication skills

Attention to detail

Organisational skills

Ability to multitask

Job description

Overview

HIRING MULTIPLE CUSTOMER SERVICE ADVISORS! October 2025 - Spring 2026, with the possibility of going perm. Hours: Monday to Friday, 08:00 - 17:00 (37 hours per week on rotational early/late shifts) - Office based. Start Date: October 2025 - Temporary with potential to become permanent, - Multiple hires. Salary: £12.21ph. Location: St Ives. Interaction Recruitment is proudly partnered with a leading specialist in their market, based in Cambridgeshire, known for expert knowledge, outstanding service, and a supportive working environment. As our client heads into their peak season, we are looking for passionate and customer-focused individuals to join the team as Inbound Customer Service Advisors.

Benefits include a family-feel company culture, free on-site parking, modern office and kitchen area, social events, ongoing training and development opportunities, rota provided in advance for better work-life planning, and a temporary-to-permanent opportunity based on performance.

Responsibilities

• Be the first point of contact for valued customers, providing prompt, helpful, and professional support.
• Handle high volumes of inbound calls and emails in a polite and timely manner.
• Provide accurate information regarding products, orders, and deliveries.
• Investigate and resolve customer queries quickly and effectively.
• Log interactions with precision using internal systems.
• Work closely with internal teams to ensure smooth customer experiences.
• Meet service level targets and call quality standards.

Qualifications

• Experience in a customer service or call centre role (preferred but not essential).
• A natural passion for delivering outstanding service.
• Excellent communication skills - verbal and written.
• High attention to detail and strong organisational skills.
• Ability to work well under pressure and multitask.
• Positive, proactive attitude and strong team ethic.

Important to Note

• You must be available for 1 full week of training.
• No holidays should be booked during the first 2-3 weeks of onboarding due to training.
• This is an ongoing temporary role, with the potential to go permanent depending on performance and business need.

How to Apply

If you are the candidate we are looking for, apply now to be considered or contact the provided number to discuss further.

Note: Job location information in the listing may include multiple locations. Verify during application. This role is posted as Temporary with potential for permanent placement based on performance and business need. This posting will close when filled.