Customer Service Advisor

Halfords; Cambridge; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading automotive service provider in Cambridge is seeking a Customer Service Advisor to manage customer bookings and address technical concerns. The ideal candidate has a proven customer service track record, IT skills, and experience in handling challenging situations. This role offers a competitive salary, comprehensive benefits, and an inclusive working environment.

Benefits

5.6 weeks' annual leave

Up to 50% off garage bills

25% off most products

Discounts on groceries and insurance

Family & Friends Discount Events

Trade Price Bike purchase option

Wagestream financial planning

GP Access 24/7

Share save scheme

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• Able to handle difficult situations professionally and calmly.
• Must have a full drivers licence with less than 9 points.

Responsibilities

• Be the welcoming face for customers and manage bookings in the in-house system.
• Discuss technical concerns with customers and provide clear information.

Skills

Customer service excellence

IT literacy

Professional handling of difficult situations

Target achievement experience

Experience in Autocentres

Full drivers licence (under 9 points)

Job description

Customer Service Advisor

£27,936.48 - £28,387 per annum + bonus

5 days a week / 44 hours per week

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This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment.

We\'re the UK\'s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you\'ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Job Details

Location: Cambridge, UK

Employment Type: Permanent

Published: 4 Sep 2025

We encourage applicants from all backgrounds and are committed to creating an inclusive workplace. We are an equal opportunities employer and welcome applications from everyone.

Responsibilities

• Be the welcoming face for customers and manage bookings in the in-house system
• Discuss technical concerns with customers and provide clear information

Benefits

• 5.6 weeks\' annual leave
• Up to 50% off garage bills in Autocentres and 25% off most Halfords products
• Discounts on groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Trade Price Bike purchase option & Cycle to Work Scheme
• Wagestream financial planning (access up to 30% of salary in advance)
• GP Access, 364 days a year, 24 hours a day
• Share save scheme with 20% discount on shares
• Health Cash Plan for wellbeing services
• Pension Scheme & Life Assurance

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points