Customer Service Advisor

SGS; Cambridge; On-site; GBP 24,000; Full time

Job summary

A leading testing and certification company in Cambridge is seeking a Customer Service Advisor to develop and maintain excellent relationships with customers. Responsibilities include ensuring timely processing of jobs and managing customer agreements, with a focus on food safety. The ideal candidate will have experience in customer services and a full UK driving license. This role offers a competitive salary and comprehensive benefits.

Benefits

Performance related bonus

Private medical cover

Competitive pension scheme

Generous Annual Leave

Additional day off for birthday

Retailer Discounts

Enhanced maternity/paternity and adoption pay

Length of Service Awards

Christmas Vouchers

Discounted Gym Membership

Qualifications

• Experience in customer services.
• Dealing with multiple lines of communication.
• Using MS Office systems.

Responsibilities

• Ensure all customer jobs are processed on time.
• Manage and maintain Service Level Agreements.
• Resolve customer issues efficiently.

Skills

Customer Services

Dealing with multiple lines of communication

Using MS Office systems

Job description

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Food industry services help ensure food safety, quality, and compliance through testing, inspection, certification, and auditing—supporting businesses across the supply chain from farm to fork.

• Job Title:Customer Service Advisor
• Job Type:Permanent
• Salary:£24,000pa
• Location:Cambridge
• Hours:37.5hoursper week, Monday- Friday 10am to 6.30pm
• Industry:Health & Nutrition, Food

Job Description

We are looking for someone who can develop and maintain excellent working relationship with customers, ensuring that their requirements are met, whilst maintaining an exceptional level of service delivery.

• Ensure all customer jobs are processed, sales reviews and reporting are delivered to our customers on time.
• Development, management and maintenance of Service Level Agreements for all customers in line with quality standards
• Ensure thatcustomerissues are dealt with in an efficient manner

Qualifications

The ideal candidate for this role is someone who has experience in:

• Customer Services
• Dealing with multiple lines of communication
• Using MS Office systems

You will also have the following:

• Full UK Driving licence
• Experience of working within food / Food safety

Additional Information

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Performance related bonus (discretionary and subject to eligibility criteria)
• Private medical cover (subject to eligibility criteria)
• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays
• An additional day off for your birthday
• Retailer Discounts
• Enhanced maternity/paternity and adoption pay
• Length of Service Awards
• Christmas Vouchers
• Health & Wellbeing initiatives
• Discounted Gym Membership

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.