Customer Service Advisor

Talk Staff Group Limited; Butterley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Temp to Perm Customer Service Advisor in Butterley. The role involves dealing with customer inquiries via telephone and email, ensuring first-time solutions. Ideal candidates will have strong customer service experience, good problem-solving abilities, and excellent communication skills. Pay is £12.85 per hour with potential overtime. Shifts will include some weekends.

Qualifications

• Proven experience of providing excellent customer service.
• Problem solving abilities are essential.
• Excellent communication skills both written and verbal.

Responsibilities

• Deal with a range of customer enquiries via telephone and email.
• Ensure adherence to KPIs and SLAs.
• Provide a 1st time solutions approach.

Skills

Customer service experience

Problem solving

Excellent communication

Knowledge of CRMs

Job description

Overview

We are currently looking to recruit a Temp to Perm Customer Service Advisor for our successful client in Alfreton, who offer long term development and opportunities for all. This is a temporary to permanent opportunity for the right candidate.

Requirements

• Proven experience of providing excellent customer service
• Problem solving abilities
• Excellent communication skills both written and verbal
• Previous Customer Service experience is desirable
• Good working knowledge of CRMs

Responsibilities

• The main focus will be to deal with a range of customer enquiries via telephone and email
• Ensuring a 1st time solutions approach to each call
• Understanding customers situation and being able to deal with the situation effectively and in a timely manner
• Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met

Additional Information

• £12.85 per hour plus Over time if desired
• Shifts available between 8am and 6pm and will include some weekend working
• Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
• Talk Staff Recruitment act as an Employment Business in relation to this vacancy.
• See our website for more details and jobs available