Customer Service Advisor

Belinda Roberts Ltd; Bury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fast-growing energy business in Bury seeks a Service Delivery Coordinator to enhance customer satisfaction through efficient service management. This role emphasizes account management, communication, and internal support, offering a rewarding package alongside growth opportunities within the company.

Benefits

Excellent package with development opportunities

Bonus structure available

Opportunity for progression within the company

Qualifications

• Excellent organizational and communication skills required.
• Self-motivated with attention to detail.
• Good arithmetic skills and computer literacy essential.

Responsibilities

• Act as primary contact for key accounts and manage queries.
• Develop service offerings and support product launches.
• Provide aftersales support and customer care.

Skills

Organizational skills

Verbal communication

Written communication

Attention to detail

Self-motivation

Tools

Excel

Outlook

Job description

Fast growing energy business based in the Bury area requires a Service Delivery Coordinator, this is a role that sits within the Customer Service team. This is an newly created role due to the growth in the business.

This is a newly created role due to the growth of the business. The primary function of this role is managing all account queries through a first-class customer centric approach. My clients strength is in the quality of service reflected in the knowledge and enthusiasm of their staff.

Responsibilities

• Act as the primary point of contact to key accounts
• Manage and resolve a wide range of account queries
• Continuously develop the service offering to key accounts
• Communicate any billing issues to the billing team and vice versa
• Be the primary point of contact for the roll out programs making the business aware of any challenges and performance of the program
• Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issues
• Support the launch of new products of services through effective internal and external communication
• Support back-office in providing aftersales support and customer care
• Various standard and adhoc reporting
  
  

Desired personal attributes

• Excellent organisational skills
• Self-motivated
• Excellent verbal and written communication skills
• Good arithmetic skills
• Computer literate with strong Excel and Outlook skills
• Excellent attention to detail
• Good at working as part of a team and individually
  
  

In return this role offers an excellent package along with development and progression, there is also a bonus offered with this role and the opportunity to progress within this growing business.