Customer Service Advisor

Cummins Mellor; Burnley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the textiles and interiors industry is seeking a Customer Service Advisor to deliver exceptional customer service. The role involves engaging with clients, providing expert support, and contributing to a dynamic, collaborative environment. This position offers personal growth and opportunities for professional development within a supportive team.

Benefits

Competitive salary with performance incentives

Modern office environment

On-site parking

Qualifications

• Experience in customer service or sales support, ideally in design or interiors.
• Strong problem-solving abilities and proactive approach.
• Excellent verbal and written communication.

Responsibilities

• Engage with clients through phone and email for enquiries.
• Provide product knowledge on luxury textiles and interiors.
• Guide customers through the order process and after-sales support.

Skills

Customer Service

Problem-Solving

Communication

Attention to Detail

Team Collaboration

Tools

Microsoft Office

CRM Systems

Job description

We are seeking an enthusiastic and astute individual to join our team as a Customer Service Advisor. This is a fantastic opportunity for someone passionate about delivering exceptional customer service and interested in working with a respected, within the textiles and interiors industry.

As a Customer Service Advisor, you will provide expert support across a diverse product range, ensuring a best-in-class experience for both UK and international clients. If you enjoy working in a dynamic, collaborative environment and are committed to customer satisfaction, this role offers both personal growth and the chance to contribute meaningfully to business success.

Key Responsibilities

• Engage with clients via phone, email, and online channels, delivering friendly, responsive, and professional service for all enquiries.
• Offer in-depth product knowledge related to luxury textiles, interior design solutions, and curated collections.
• Guide customers through the order process, product selection, sampling, and after-sales support.
• Proactively resolve queries or concerns to ensure a seamless experience from initial enquiry through to delivery.
• Work collaboratively with sales, marketing, and logistics teams to meet client needs efficiently.
• Maintain accurate customer records and update CRM systems with relevant information.
• Assist with the coordination of marketing initiatives, sample distribution, and client events.
• Meet and exceed individual and team performance targets and KPIs.
• Stay informed about industry trends, competitor activity, and evolving product lines.
• Support the wider team on ad hoc projects and communicate regularly with field-based sales representatives.

Essential Skills and Experience

• Previous experience in a customer service or sales support role, ideally in a design, interiors, or specialist product environment.
• Ability to develop expert knowledge of products and commit to ongoing learning.
• Strong problem-solving skills and a proactive, independent approach to tasks.
• Excellent attention to detail.
• Clear, professional communication skills—both written and verbal.
• Computer literacy, including Microsoft Office, and the ability to learn CRM/order systems.
• Ability to work collaboratively in a diverse and inclusive team environment.

Personal Qualities for Success

• Genuinely passionate about delivering outstanding customer service and building lasting client relationships.
• Supportive team player with a collaborative mindset.
• Respectful, inclusive, and professional in communication and behaviour.
• Detail-focused with a strong sense of pride in quality and presentation.

Why Join Us?

• Be part of a forward-thinking company serving the global interiors market.
• Work in a supportive, innovation-led team environment.
• Enjoy a modern office and showroom space with convenient on-site parking.
• Competitive salary with performance-related incentives and opportunities for growth.

Ready to Apply?
If you're driven to deliver exceptional customer experiences and excited to work in a design-focused industry, we’d love to hear from you.