Customer Service Advisor

Cummins Mellor; Burnley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A manufacturing company in Burnley seeks a Customer Service Advisor to deliver exceptional support for UK and international clients. The role includes managing customer enquiries, providing product information, and ensuring high satisfaction levels. Ideal candidates will have strong communication skills and customer service experience. The position offers a starting salary of £25,000 plus bonuses, and opportunities for training and development.

Benefits

Quarterly bonus

33 days holiday

Training and development opportunities

Gym discounts

Social events

Qualifications

• Demonstrable experience in a customer service or advisory role.
• Comfortable using email and CRM systems.
• Adaptable to evolving workloads and customer requirements.

Responsibilities

• Provide timely responses to customer enquiries via multiple platforms.
• Assist customers with product information and aftersales support.
• Work with internal teams to resolve customer issues and manage accounts.

Skills

Strong written and verbal communication skills

Experience in customer service

IT literate

Excellent organisational skills

Customer-centric approach

Tools

CRM platforms

Order management platforms

Job description

We are looking for a proactive and detail-oriented Customer Service Advisor to join our team. This is an excellent opportunity for someone who is passionate about providing outstanding support to a dynamic team in the manufacturing industry.

In this role, you will play a crucial part in delivering a seamless experience for our UK and international clients. You’ll support the sales process from enquiry to delivery, ensuring high levels of customer satisfaction and operational efficiency. If you thrive in a fast-paced, collaborative environment and take pride in delivering exceptional service, this could be the perfect role for you.

Key Responsibilities

• Provide timely and accurate responses to customer enquiries via telephone, email, and online chat platforms.
• Assist customers with product information, order status, quotations, and aftersales support in a professional manner.
• Identify customer needs and offer appropriate solutions to ensure a positive experience.
• Work closely with internal teams, including sales, logistics, and design, to resolve customer issues, manage expectations and highlight account growth opportunities.
• Support the processing of UK customer orders, tracking deliveries, returns, and warranty cases in line with company procedures.
• Maintain up-to-date and thorough records of all customer interactions using our company systems.
• Proactively gather customer feedback and insights to support continuous service improvement.
• Uphold company standards for brand presentation, confidentiality, and data protection at all times.
• Undertake ad-hoc administrative duties as required to support business operations.

Skills & Experience Required

• Strong written and verbal communication skills, with an approachable and clear style.
• Demonstrable experience in a customer service or advisory role.
• IT literate, comfortable using email, CRM, and order management platforms.
• Excellent organisational skills and the ability to prioritise tasks in a fast-paced environment.
• Customer-centric approach with a professional, friendly, and positive attitude.
• Adaptable to evolving workloads, schedules, and customer requirements.

Ideal Personal Qualities for Customer Care

• Detail-oriented with a commitment to service quality in every interaction.
• Empathetic listener, skilled in handling challenging situations with patience and diplomacy.
• Reliable, punctual, and committed to high standards of work.
• Open to learning, feedback, and ongoing professional development.

Why Work With Us?

• Base Salary: starting at £25,000 per year, reviewed annually in June.
• Quarterly Bonus: Earn £500–£2,000 based on team performance vs target.
• Full time, in office role – 37.5hours based around 8.30am – 5pm (with some flex).
• 33 Days Holiday: Including bank holidays.
• Training & Development: Grow your skills with us.
• Social Events: Summer and Christmas parties to remember.
• Christmas Closure: Enjoy a break from Christmas Eve through New Year.
• Company Sick Pay: Up to 4 weeks (after 1 year).
• Gym Discounts: Corporate rates to keep you active.
• Sustainability & Volunteering: Work with Ribble Valley Trust and meet our pet bees ?? .
• Inclusive HQ: Designed with accessibility in mind.

Interested in applying?
If you're passionate about customer service and ready to play a key role in supporting a high-performing team, we’d love to hear from you.