Customer Service Advisor

Pertemps; Burgess Hill; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company located in Burgess Hill seeks a Customer Service Advisor to join their team. This crucial role focuses on ensuring outstanding customer experiences, managing enquiries, processing orders, and providing exceptional service to both new and existing clients. The position offers a competitive salary starting from £25,500, regular training opportunities, and various company perks.

Benefits

Free onsite parking

Training & Progression opportunities

Company pension

Additional leave

Regular company events

Qualifications

• Previous experience in customer service or a client-facing role is required.
• Competency in Microsoft Office (Excel, Word, Outlook).
• Professional, proactive, and team-focused attitude.

Responsibilities

• Handling customer enquiries via phone and email.
• Processing crash part and online orders.
• Managing post-installation follow-ups and issue resolution.

Skills

Strong communication

Organisational skills

Professional attitude

Proactive mindset

Tools

Microsoft Office

Job description

We are working with our client based in Burgess Hill, seeking a professional and personable Customer Service Advisor to join their team.

This role is crucial to ensuring an outstanding customer experience from the initial enquiry through to after-sales support. You'll be responsible for managing communications, processing orders, and providing an exceptional level of service to both new and existing customers.

The Role

• Handling customer enquiries via phone and email
• Processing crash part and online orders
• Coordinating with internal teams to meet client expectations
• Managing post-installation follow-ups and issue resolution
• Maintaining accurate records and supporting general service functions

The Candidate

• Previous experience in customer service or a client-facing role
• Strong communication and organisational skills
• A professional, proactive, and team-focused attitude
• Competency in Microsoft Office (Excel, Word, Outlook)

The Package

• Salary starting from £25,500pa DOE
• Monday to Friday, 8.30am - 5.30pm
• Training & Progression opportunities available
• Free onsite parking
• Additional leave
• Company pension
• Regular company events