Customer Service Advisor

First Recruitment Services; Burgess Hill; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their dynamic team in Burgess Hill. This role involves providing essential support to customers, ensuring they receive timely assistance and updates. With a shift pattern of four days on and four days off, this position is perfect for those who enjoy flexibility in their work schedule. The ideal candidate will possess strong communication skills and a passion for customer service, thriving in a fast-paced environment. Join a friendly team where your contributions will make a significant impact on customer satisfaction and service excellence.

Benefits

Company Benefits

Bonus after two years of service

Qualifications

• Enthusiastic and self-motivated professional with excellent customer service skills.
• Ability to work calmly in a busy environment while delivering great service.

Responsibilities

• Receive and record customer assistance calls via multiple channels.
• Update computer records and communicate with staff effectively.

Skills

Teamwork

Customer Service

Communication Skills

Ability to Work Under Pressure

Tools

Computer Database

Job description

• Position: Customer Service Advisor – Shift Work
• Salary: £26,740 per annum plus very good company benefits. Additional bonus paid of £3,000 after two years of continuous service
• Location: Burgess Hill, West Sussex
• Hours: Shift work, 4 days on, 4 days off basis – 12 hour shift, weekdays 09:00-21:00 and weekends 10:00-22:00
• Transport Requirement: Due to office workplace location it is essential to be a driver and have your own transport.

We are delighted to be working alongside our long-term client on an exclusive agency arrangement as they seek to recruit an additional Customer Services Advisor (shift-work) to join their friendly and busy teams close to Burgess Hill.

The role:

The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. The CSA position provides the vital link between motoring organisations, roadside staff, and the customer/motorist.

Duties of the position include:

• Receiving calls for assistance via telephone, online messaging system, internal messaging system & RAM communications.
• Recording all details taken from customers on the computer database.
• Communicating with all staff via telephone, internal messaging & email.
• Updating computer records with details of each job as operatives arrive and complete tasks.
• Receiving calls regarding queries of non-roadside services including parking and workshop services.

Competencies required:

We are looking for an enthusiastic and self-motivated professional with the following qualities:

• Team skills: You will need to work with a small team of people within the Control Room and good communication is essential.
• Customer skills: An excellent telephone manner.
• Ability to work in a busy environment: At times the Control Room can be a very hectic place, with many phone calls and high work volumes. You will need to deal with this calmly but still be able to focus on delivering great service.

Shift pattern:

• Four days on, four days off.
• 12 Hour working shift pattern – weekdays 09:00-21:00 and weekends 10:00-22:00.

This is a superb opportunity to join a very established and highly thought-of organisation.

If you enjoy working shifts, like having a lot of free time, and have a great customer service/phone manner, then this is the ideal role for you.

Apply today for immediate consideration.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy.