Customer Service Advisor

Driver Hire Borders; Brownhills; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading equipment rental provider in Brownhills is seeking a Customer Service Advisor. In this role, you will manage customer interactions, build relationships, and maximize upselling opportunities. The position requires strong communication skills and a customer service background, offering a flexible rewards package including a generous holiday allowance and a great company pension scheme.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Great company pension scheme

Qualifications

• Experience in customer service, ideally in a related industry.
• Ability to build relationships and understand customer needs.
• Strong communication skills through various channels.

Responsibilities

• Deliver best-in-class service to customers.
• Manage customer orders from enquiry to feedback.
• Think on your feet and use initiative to improve service.

Skills

Customer service experience

Communication skills

Problem-solving

Upselling

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If so, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s about who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this role, you'll deliver a best-in-class service, using your product knowledge and expertise to maximize upselling opportunities. Your days will include communicating with customers via telephone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we provide the best experience and continue to improve our service.

This is a fantastic opportunity for individuals with customer service experience, ideally industry-related, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.

What can we offer you? You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with the option to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a great company pension scheme.