Customer Service Advisor

Halo Accident Repair Centre Ltd; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading accident repair group is seeking a Customer Journey Specialist in Bristol to manage site administration and ensure exceptional customer service. The role involves vehicle inspection, logistics, and maintaining safety standards. A full UK Driving License is required. Join a high-performing team with excellent benefits, including health insurance, career progression opportunities, and 25 days holiday.

Benefits

Accredited Living Wage Employer

Employee assistance programmes

Cycle scheme, gym discounts

Life & health insurance

25 days holiday plus public holidays

Qualifications

• A full UK Driving License.
• Self-motivated and enthusiastic.
• Ability to complete tasks within timeframes.

Responsibilities

• Inspecting vehicles and assessing damage.
• Managing administration duties and liaising with customers.
• Coordinating with workshop staff for vehicle processing.

Skills

Self-motivated

Organized

Attention to detail

Team player

Job description

Job Advert

Customer Journey Specialist

Salary: £30,000 per annum with an increase upon successful completion of a 6-month probation.

Hours: 8am – 5pm, Monday to Friday, with 1 in 2 Saturdays, depending on business needs.

Location: Halo ARC Bristol

Halo is the industry-leading UK-based accident repair group with 35 established centres across the UK and ongoing growth.

Partnered with IRS (Intelligent Repair Services) in Germany, the largest provider of accident claim services in Europe, offering excellent training, development, and employee packages.

We are seeking a Customer Service Advisor for our Accident Repair Centre in Bristol. This high-profile role involves managing all site administration functions, ensuring customer vehicles are collected and delivered efficiently, and providing exceptional customer service at all times.

Watch what you will be doing here: https://youtu.be/jdp_-KpIZE8?si=14uosjC67JDSKZSj

We aim to create the next generation of repair centres, driven by service, quality, and customer focus. Join us!

The role includes, but is not limited to:

1. Inspecting vehicles, assessing damage, and taking clear photos.
2. Handling administration duties and liaising with customers.
3. Logistical and transport planning.
4. Maintaining a clean and organized work area.
5. Adhering to health and safety regulations and reporting issues.
6. Coordinating with workshop staff to ensure efficient vehicle processing.
7. Performing ad hoc administrative duties as assigned by the Bodyshop Manager.
8. Providing a positive and enthusiastic attitude daily.
9. Collecting and delivering vehicles while observing highway laws.

What we are looking for:

• A full UK Driving License.
• Self-motivated, enthusiastic, organized, with keen attention to detail.
• A team player willing to support others.
• Ability to complete tasks from start to finish to a high standard within set timeframes.

Our Values:

• Be Proud – take pride in your work and celebrate successes.
• Keep It Simple – value consistency and simplicity.
• Do the Right Thing – act with integrity and heart.

Most importantly, always be extraordinary.

Halo is renowned for high-performing teams and offers an excellent package and environment:

• Accredited Living Wage Employer
• Employee assistance programmes
• Health & wellbeing apps
• Cycle scheme, gym discounts, retail cashback
• Life & health insurance, virtual GP
• Enhanced family pay (maternity/paternity)
• Free fruit and pizza, referral bonuses, recognition rewards
• Team events, discounted insurance, paid breaks
• 25 days holiday plus public holidays
• Career progression opportunities
• Pension contributions
• Modern, clean working environment

We promote equality and inclusivity throughout our recruitment process. We welcome all applicants and value diversity.

For more information or to discuss this role, contact us at [e-mail] or call 01243 546185. We aim to respond within 24 hours.