Customer Service Advisor

Red Recruitment; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Advisor in Avonmouth, UK. You will be responsible for assisting customers via inbound calls, providing product knowledge, and managing their expectations. Candidates should have experience in customer-facing roles, strong communication skills, and a passion for excellent service. Full-time hours are Monday to Friday, and the role may become permanent after an initial temporary period.

Benefits

Lift share scheme

Progression opportunities

Attendance allowance

Performance-related bonuses

Product discounts

Qualifications

• Previous experience in a customer facing role, preferably in retail or hospitality.
• Strong telephone communication skills.
• Ability to provide excellent customer service.

Responsibilities

• Receive inbound calls from customers to assist with queries.
• Provide product knowledge and advise on suitable deals.
• Organize deliveries and manage customer expectations.

Skills

Customer relationship management

Excellent communication skills

Problem-solving

Job description

Overview

Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey!

Salary: £12.58 per hour. Hours: Monday to Friday only.

Package and Benefits

• Hours: Monday - Friday, 8.15am - 5.00pm
• Contract: Temporary for 3 months (there is a possibility for this role to become permanent after)
• Location: Avonmouth
• Lift share scheme
• Amazing progression
• Fantastic attendance allowance which can mean up to 4 additional days annual leave or a cash bonus
• Performance-related bonuses
• Huge discounts on a full range of products

Key Responsibilities

• Receiving inbound phone calls from new and existing customers to help with their queries
• Providing excellent product knowledge and advising customers with the most suitable deals to suit their requirements
• Managing customers' expectations
• Having great conversations and generate fit for purpose solutions for customers
• Organising deliveries for customers, ensuring accuracy at all times
• Dealing with complaints in a professional manner

Skills and Experience

• Previous experience in a customer facing role, i.e., retail or hospitality
• Previous call centre experience is desirable but not essential
• Excellent communication skills and a confident telephone manner
• Ability to build and maintain customer relationships
• Passionate about delivering the best customer experience

If you are interested in this position as a Customer Service Advisor, and have the relevant skills and experience required please apply now.

Red Recruitment (Business)