Customer Service Advisor

Staffline Group; Bristol; On-site; GBP 30,000; Full time

Job summary

Staffline recherche un Customer Service Advisor pour une mission temporaire de 6 à 8 semaines. Le candidat idéal aura une expérience dans le service client, d'excellentes compétences en communication et un esprit d'équipe. Ce rôle s'inscrit dans un environnement dynamique, axé sur l'excellence du service client.

Benefits

Opportunités de surcroît

Formation continue

Qualifications

• Expérience dans un rôle axé sur le client.
• Compétences en communication et en relations interpersonnelles.
• Approche proactive pour résoudre les problèmes.

Responsibilities

• Assurer une capture et une saisie de données précises.
• Coordonner la communication avec les clients.
• Soutenir et former les membres de l'équipe.

Skills

Customer-focused

Communication

Organisational

Problem-solving

Team player

Tools

MS Word

Excel

Job description

Customer Service Advisor
Full Time | Fixed-Term (6-8 Weeks) | £29,113.44 per annum (pro rata)
Working Hours: Monday - Friday, 08:30-17:30 (1-hour unpaid lunch)
Location: Onsite ( Portbury)

We are currently looking for a proactive and experienced Customer Service Advisor to join our team on a temporary basis to cover long-term sickness (approximately 6-8 weeks). This is a fantastic opportunity to contribute to a team that prides itself on excellence in customer care and service delivery.

Your Time at Work
Act as a champion for customer focus across all activities.

Ensure timely and accurate order capture and data entry for customers.

Coordinate communication with customers to ensure they are fully informed at every stage.

Provide accurate, up-to-date information to both customers and internal stakeholders.

Support and train team members to enhance overall team performance.

Liaise with other departments to negotiate and deliver optimal solutions for customers.

Manage accounts and responsibilities on behalf of colleagues during periods of absence.

Take a proactive approach to solving customer issues and improving service delivery.

Our Perfect Worker
Proven experience in a customer-focused role with a passion for delivering outstanding service.

A natural team player with the ability to nurture a strong customer-first culture.

Excellent relationship-building and communication skills, both internally and externally.

Strong organisational skills with an analytical, fact-based mindset.

Confident using MS Word and Excel.

Creative and forward-thinking approach to problem-solving and performance improvement.

Key Information and Benefits
Why Join Us?
While this is a temporary opportunity, you'll be joining a dedicated team where your skills and ideas are genuinely appreciated. You'll play a key role in maintaining our reputation for customer service excellence and gain valuable experience in a dynamic and collaborative environment.

About Staffline
Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you.
We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you.
Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.