Customer Service Advisor

BT Group; Bristol; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

A leading telecommunications company in Bristol is looking for Customer Service representatives for its Home Connections Team. You will assist customers over the phone in connecting their services and addressing initial inquiries. The role is designed to be flexible, offering a great starting salary and numerous employee benefits including discounts, healthcare options, and paid leave.

Benefits

Huge discounts on EE & BT products

Online GP access

Paid carer’s leave

Family Leave

Career development support

Volunteering days

Optional Private Healthcare

Qualifications

• No specific experience required; training provided.
• Ability to be helpful and calm when interacting with customers.

Responsibilities

• Guide customers through connecting products and services.
• Address initial queries regarding in-home setup and billing.

Skills

Problem-solving

Relationship building

Calm under pressure

Job description

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Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Home Connections role with EE.

Why not use your skills to make a difference and join our Home Connections Team in Stoke? You’ll be talking to customers over the phone when they first join us, guiding them through the process of getting their products and services connected, and helping with initial queries about in-home setup or their first bill.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and able to build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, including scheduling your own breaks, banking time, and the option of occasional home working.

What’s in it for you?

A great starting salary of £26,968.00

• Huge discounts on EE & BT products, including your Mobile and Broadband, saving you hundreds of pounds every year.
• Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly.
• Family Leave – Equalized maternity, paternity, and adoption leave, offering 18 weeks of full pay and 8 weeks of half pay in the first year, whichever way you choose to grow your family.
• Support in carving your own career path. We’re passionate about developing our people and will support you to achieve your career goals.
• Volunteering days to give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.