Customer Service Advisor

Element Recruitment Ltd; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing business in Keynsham is seeking a Customer Service Advisor to join their contact centre on a permanent basis. The role involves answering incoming calls, providing product information, and recommending suitable solutions to customers. Ideal candidates will have customer service experience, excellent communication skills, and a can-do attitude. This position offers opportunities for growth within a dynamic team.

Qualifications

• Relevant experience in Customer Service or Contact Centre.
• Strong written and verbal communication skills.
• Flexibility to work within a team.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Upsell additional products or services.
• Analyse customer needs and recommend solutions.
• Perform data entry to update customer information.

Skills

Customer Service experience

Excellent communication skills

Excellent phone manner

Multitasking ability

Job description

Element Recruitment are working with a growing business in Keynsham who are looking for Customer Service Advisor to join their contact centre on a permanent basis.

Duties:

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Provide accurate information about products and services
• Upsell additional products or services to customers when appropriate
• Analyse customer needs and recommend the best solutions
• Perform data entry tasks to update customer information in our database
• Maintain a high level of phone etiquette and professionalism at all times

Requirements:

• Customer Service or Contact Centre experience
• Excellent written/verbal communication skills
• An excellent phone manner
• The ability to multitask and working flexibly within a team
• A can-do attitude and want to learn

Apply now!