Customer Service Advisor

dojo; Bristol; On-site; GBP 24,000 - 30,000; Full time

Job summary

A rapidly growing payments company in Bristol is searching for passionate Customer Service Advisors to join their dynamic team. Emphasizing a strong customer-first culture, this role offers a 37.5-hour work week with opportunities for performance bonuses. Advisors will answer inquiries, resolve issues, and enhance customer satisfaction through proactive engagement and multi-system management in a supportive office environment. Dojo values curiosity, resilience, and a customer-centric mindset, making it an ideal place for those eager to develop in the customer service field.

Benefits

Potential for performance bonuses up to £3000 annually

Necessary equipment provided from day one

Flexible working model after probation

Qualifications

• Background in retail, hospitality, or contact-centre support preferred.
• Commitment to outstanding service and customer satisfaction.
• Ability to build relationships and communicate clearly.

Responsibilities

• Handle inbound calls, respond to emails, and manage live chats.
• Deliver excellent service and upsell products when possible.
• Juggle various internal and external systems efficiently.

Skills

Customer obsession

Adaptability

Problem-solving

Communication

Job description

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We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

What’s in it for you…

• Bonus: Potential to earn up to £3000 in performance bonuses annually, paid out quarterly
• Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station.
• Working model: Our office-first culture means most teams at Dojo work 4+ days in the office - it’s a little different for our customer service advisors who work 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).
• Hours: A 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. You’ll know your schedule at least 12 weeks ahead.
• Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset etc.)
• Start date: We've got two inductions planned; one on the 28th of July and one on the 19th of August.

The Role

Are you relentless, curious, and customer-obsessed?

We're searching for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Bristol. Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk!

What you’ll do…

• You’ll handle inbound calls, respond to emails, manage live chats and proactively reach out to customers to keep them happy and in the loop.
• Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same!
• Deliver an excellent service across all channels.
• You'll have value-based conversations with customers, taking opportunities to upsell to ensure our customers are getting the most out of our products!
• Juggle various systems, both internal and external.
• Take on problems with a “Right First Time” attitude.
• Own challenges and see them through to the outcome.
• Help us get even better at what we do by sharing feedback and ideas for improvement.

What you’ll bring…

• You could have a background in retail, hospitality or contact-centre customer support - what’s most important is customer obsession, adaptability and a drive to grow with us!
• You’ll have a commitment to delivering outstanding service and prioritising customer satisfaction.
• An ability to excel at building relationships and communicating clearly.
• You have a proactive, can-do attitude and serious problem-solving skills.
• A comfort with wearing multiple hats and juggling tasks efficiently.
• The confidence to suggest improvements and constantly better what we do and how we do it.

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

• You’re curious. You have a real desire to learn and create.
• You’re relentless. You keep going even when it’s easier not to.
• You’re customer-obsessed. You know how important customers are to what you do.

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

Visit to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.