Customer Service Advisor

Kinaxia Logistics; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A logistics company in Bristol is seeking a proactive Customer Service Executive to ensure high standards of customer communication and support. The ideal candidate will have GCSEs in English and Maths and a natural flair for customer service. Responsibilities include managing customer inquiries, tracking deliveries, and maintaining good relationships with colleagues. This role offers opportunities for personal growth and development in a collaborative environment.

Benefits

Ongoing training opportunities

Supportive team environment

Opportunities for personal growth

Qualifications

• Natural flair for customer service with enjoyment in helping people.
• Excellent communication skills - clear, professional, and friendly.
• Strong attention to detail — prides on getting it right the first time.
• Ability to stay calm under pressure while juggling multiple tasks.

Responsibilities

• Communicate with customers via phone and email about issues and updates.
• Ensure interactions reflect high service standards — accurate, timely, and friendly.
• Book deliveries and keep customers updated on changes.
• Build strong relationships with colleagues across the business.
• Track deliveries and inform customers of any issues.
• Maintain logs of deliveries using simple KPI spreadsheets.

Skills

Customer service

Communication

Attention to detail

Education

GCSEs in English and Maths

Tools

KPI Excel spreadsheets

Job description

Social network you want to login/join with:

Based at David Hathaway part of the Kinaxia Group
Full Time | Permanent Role

Are you passionate about delivering amazing customer experiences?
Do you thrive in a fast-paced, people-first environment where no two days are the same?

We’re on the lookout for a proactive, detail-oriented Customer Service Executive to join our dynamic team and become a key point of contact for our valued clients.

At Kinaxia, we don’t just move goods — we move with purpose. We're proud to be Safe, Talented, Attentive, and Reliable — and we’re looking for someone who shares these values.

Why You'll Love Working With Us

• Be the voice of the business and make a real difference to our customers' experience.
• Join a supportive, friendly team where collaboration and respect matter.
• Develop your skills with access to ongoing training and personal growth opportunities.
• Work in a company that values loyalty, innovation, and people just like you.

What You’ll Be Doing

You’ll play a key role in keeping our customers happy and our operations running smoothly:

• Use phones and emails to communicate with customers to communicate any issues or to celebrate some good news.
• Make sure every interaction reflects our high service standards — accurate, timely, and friendly.
• Book in deliveries and keep customers updated on any changes — keeping everything on track and stress-free.
• Build strong working relationships with your colleagues across the business — we work as One Team.
• Track and trace deliveries and keep customers up to date on any issues throughout the day.
• Use simple KPI excel spreadsheets to keep a log of all deliveries for selected customers for their viewing.

What You’ll Bring to the Team

• A natural flair for customer service — you genuinely enjoy helping people.
• Excellent communication skills — clear, professional and friendly.
• Strong attention to detail — you pride yourself on getting it right the first time.
• Ability to stay calm under pressure and juggle multiple tasks with a smile.

Qualifications & Experience

• GCSEs in English and Maths.
• Previous experience in a customer service or account management role - desirable but certainly not essential.
• Experience within transport, warehousing or logistics is a bonus — but not essential.
• A genuine team player with the drive to learn and grow.

You’ll Thrive Here If You Are...

• Curious and eager to improve.
• Resilient when challenges arise.
• Customer-focused and proud to represent a business.
• Someone who takes ownership and gets things done.

Ready to join a company that values you — and your voice?
Apply today and start your journey with a team that puts people first.