Customer Service Advisor

TN United Kingdom; Brighton; On-site; GBP 22,000 - 28,000; Part time

Job description

Working pattern: Part time - 18 hours per week

Contract Type: Permanent

Number of roles: 1

We are looking for a Customer Service Advisor to join our team.

As a Customer Service Advisor, you will assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders.

What you’ll bring to the role:

1. Possess excellent oral and written communication skills.
2. Demonstrate an ability to engage with customers and colleagues alike in a positive, friendly manner.
3. Embrace the ‘more than just a room’ philosophy of Kaplan Residences.
4. Have a passion for customer care and a sensitivity to students' needs.
5. Have experience in a customer-facing environment.
6. Have experience of working in an effective Health & Safety culture in line with legislation.
7. Have good IT skills (MS Word, Excel) and be adaptable to foster new skills to operate Kaplan’s internal management systems.
8. Offer flexibility in working hours.
9. Demonstrate an appropriate level of discretion in respect of confidential information encountered in the course of the role.

Essential skills/experience:

1. Experience in customer service, hospitality or student service provision, ideally accommodation.
2. Ability to work on own initiative.
3. Ability to prioritise workload and meet deadlines.

What we do:

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

What we offer:

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

1. 36 days annual leave*
2. Big discounts on Kaplan courses for you and your family.
3. 24/7 confidential helpline providing counselling and other support services.
4. Company pension contributions.
5. Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels.

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Created on 04/04/2025 by TN United Kingdom