Customer Service Advisor

Clancy; Brighton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the construction industry is looking for a customer service representative. Based in Falmer near Brighton, you'll investigate and resolve customer queries while ensuring excellent communication. This role offers a competitive salary and various employee benefits, including holidays starting at 24-26 days per annum and discounts with major retailers.

Benefits

Competitive salary

Pension scheme

Healthcare

Holiday allowance starting at 24-26 days

Employee benefits programme

Cycle-to-work scheme

Employee Assistance Programme

Qualifications

• Demonstrated effective communication skills.
• Ability to manage conflict resolution.
• Experience in customer service or related fields.

Responsibilities

• Investigate and resolve customer queries related to client work.
• Keep customers informed about the progression of their work.
• Manage and resolve customer complaints with professionalism.

Skills

Effective verbal and written communication

Problem-solving

Organisational skills

Empathy

Flexibility

Tools

Microsoft Office including Excel

Job description

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Based in Falmer near Brighton, within our clients' offices, you'll be responsible for investigating and resolving customer queries and complaints related to work carried out on behalf of our clients, as well as providing telephone updates to customers on the progress of work.

Here are some of the activities that you'll get involved in...

• Respond to customer enquiries and requests via various communication channels, such as phone and email
• Identify and effectively address customer issues in a timely and efficient manner
• Manage and resolve customer complaints and concerns with empathy and professionalism, striving to turn challenging situations into opportunities for customer satisfaction
• Keep the internal system up to date with communications to customers
• Keep customers informed about the progression of their work
• Collect, collate, and analyze data on customer enquiries and complaints

We would love to hear from you if you can demonstrate...

Effective verbal and written communication skills are essential, including strong listening abilities and the capacity to manage conflict resolution effectively

An understanding of and empathy for customer issues is crucial, along with maintaining composure and patience, particularly in challenging situations. Strong problem-solving skills enable the identification and resolution of customer problems efficiently, while adaptability and flexibility are key in managing a wide range of customer enquiries.

Excellent organisational skills are important, along with being comfortable with technology, specifically Microsoft Office including Excel.

Our Company

Every day we work smarter, greener, and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and much more.

We are one of the biggest family-owned construction businesses in the UK, and we care about our people, our clients, and the environment.

What Next

You apply, and we respond within two weeks (we know how frustrating it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t hesitate to chase us — one of our values is to do what we say we will do!

In addition to helping you reach your career goals, we offer a competitive salary, pension, healthcare, and holiday allowance starting at 24-26 days per annum. We also provide perks including Clancy Xtras, our employee benefits programme with discounts for retailers such as Tesco, Sainsbury’s, Currys PC World, and Vue Cinemas, as well as a cycle-to-work scheme and an Employee Assistance Programme.