Customer Service Advisor

The Clancy Group; Brighton; On-site; GBP 28,000; Full time

Job summary

A leading company in the construction industry is seeking a Customer Service Advisor based in Brighton. The role involves addressing customer queries, resolving complaints, and maintaining effective communication. With a competitive salary and benefits like employee discounts and a comprehensive pension scheme, it's an opportunity to grow in a supportive environment focused on customer satisfaction.

Benefits

Pension plan

Healthcare benefits

Holiday allowance starting at 24-26 days

Employee benefits programme with retail discounts

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Demonstrates effective verbal and written communication skills.
• Proficient in managing conflict resolution effectively.
• Ability to maintain composure in challenging situations.

Responsibilities

• Respond to customer enquiries via phone and email.
• Manage and resolve customer complaints with professionalism.
• Keep internal systems updated with customer communications.

Skills

Effective communication

Problem-solving

Organizational skills

Empathy

Flexibility

Tools

Microsoft Office

Job description

Customer Service Advisor

£28000

Brighton

We are easy to do business with!

That's why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customers.

The Role

Based in Falmer near Brighton within our clients offices, you'll be responsible for investigating andresolving customer queries and complaints relating to work carried out onbehalf of our clients, as well as providing telephoneupdates to customers on the progress of work.

Here are some of the activities that you'll get involved in...

• Respond to customer enquiries and requests via various communication channels, such as phone and email
• Identify and effectively address customer issues in a timely and efficient manner
• Manage and resolve customer complaints and concerns with empathy and professionalism, striving to turn challenging situations into opportunities for customer satisfaction.
• Keep the internal system up to date with communications to customers.
• Keep customers up to date on the progression of their works
• Collect, collate and analyse data on customer enquiries and complaints.

We would love to hear from you if you can demonstrate...

Effective verbal and written communication skills are essential, including strong listening abilities and the capacity to manage conflict resolution effectively.

An understanding of and empathy for customer issues is crucial, along with maintaining composure and patience, particularly in challenging situations. Strong problem-solving skills enable the identification and resolution of customer problems efficiently, while adaptability and flexibility are key in managing a wide range of customer enquiries.

Excellent organisational skills are important, along with being comfortable with technology, specifically Microsoft Office including Excel.

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do!

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.