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Customer Service Advisor
Hawk 3 Talent Solutions
Bridgwater
On-site
GBP 24,000 - 30,000
Full time
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Job summary
An established industry player is on the lookout for a proactive Customer Care Advisor to enhance their customer service experience. This exciting role involves engaging with customers across various platforms, managing orders through ERP systems, and collaborating with sales teams to optimize processes. If you thrive in a dynamic environment and are passionate about delivering exceptional service, this opportunity is perfect for you. Join a supportive team that values your growth and offers a flexible hybrid working model. Don't miss out on the chance to make a real impact in the retail sector!
Benefits
Qualifications
- Proven experience in customer service roles with strong communication skills.
- Ability to manage multiple tasks and resolve customer issues effectively.
Responsibilities
- Provide timely responses to customer inquiries via various channels.
- Manage the order cycle using ERP systems to ensure customer satisfaction.
Skills
Tools
Job description
Position: Customer Care Advisor
Location: Bridgwater
Salary: From A£24k
Working hours: Monday - Friday (Hybrid)
Hawk 3 Talent Solutions is seeking a proactive and professional customer care advisor for our client based in Bridgwater. This role is essential in maintaining and developing product sales in the Retail and Specification divisions across the UK and Ireland. If you're a proactive problem solver with a passion for exceptional customer service, we want to hear from you!
Key Responsibilities:
- Provide professional and timely responses to customer inquiries through all communication channels (email, phone, social media, etc.)
- Manage the end-to-end order cycle using ERP systems, including stock availability, order placements, and delivery status updates
- Address and resolve customer complaints effectively
- Keep customers informed about outstanding projects and updates
- Collaborate closely with the Supply Chain and Sales Managers to optimize order processing and achieve sales targets
- Support the external sales team and suggest opportunities for service improvements
Key Skills:
- Excellent communicator with the ability to build strong relationships
- Strong organizational skills and the ability to multitask effectively
- Proactive, professional, and confident, with a strong sense of initiative
Benefits:
- Enjoy flexibility with a hybrid working model after the probation period
- Be part of a supportive and dynamic team environment
- Opportunities for growth and development in your career
Closing date: 22nd of April 2025.
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
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