Customer Service Advisor

Red Recruitment; Bradley Stoke; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor in Avonmouth, UK. In this role, you will provide excellent support to customers, manage inquiries, and ensure customer satisfaction. Ideal candidates will have experience in retail or hospitality and exceptional communication skills. This temporary position offers a competitive hourly rate with potential progression to a permanent role.

Benefits

Performance-related bonuses

Fantastic attendance allowance

Huge discounts on a full range of products

Qualifications

• Previous experience in a customer-facing role, i.e., retail or hospitality.
• Excellent communication skills and a confident telephone manner.
• Passionate about delivering the best customer experience.

Responsibilities

• Receiving inbound phone calls from new and existing customers.
• Providing excellent product knowledge to advise customers.
• Managing customers' expectations and complaints.

Skills

Excellent communication skills

Customer relationship management

Confident telephone manner

Retail or hospitality experience

Job description

Overview

Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey!

Package and Benefits

• Salary: £12.58 per hour
• Hours: Monday - Friday, 8.15am - 5.00pm
• Contract: Temporary for 3 months (there is a possibility for this role to become permanent after)
• Location: Avonmouth
• Lift share scheme
• Amazing progression
• Fantastic attendance allowance which can mean up to 4 additional days annual leave or a cash bonus
• Performance-related bonuses
• Huge discounts on a full range of products

Key Responsibilities

• Receiving inbound phone calls from new and existing customers to help with their queries
• Providing excellent product knowledge and advising customers with the most suitable deals to suit their requirements
• Managing customers' expectations
• Having great conversations and generate fit for purpose solutions for customers
• Organising deliveries for customers, ensuring accuracy at all times
• Dealing with complaints in a professional manner

Skills and Experience

• Previous experience in a customer facing role, i.e., retail or hospitality
• Previous call centre experience is desirable but not essential
• Excellent communication skills and a confident telephone manner
• Ability to build and maintain customer relationships
• Passionate about delivering the best customer experience

How to Apply

If you are interested in this position as a Customer Service Advisor, and have the relevant skills and experience required please apply now.