Customer Service Advisor

Chancellors; Bracknell; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading estate and lettings agency in Bracknell is looking for a Customer Service Advisor to ensure high levels of customer support. You'll handle inquiries, book appointments, and cross-sell services. Strong communication and time management skills are required. The company offers career advancement, training, and employee benefits including mental health support and holiday allowances.

Benefits

Employee Assistance programme 24/7 access to virtual GP

Retail discounts

Awards & incentives for top achievers

Generous holiday allowance

Excellent parental leave

Structured training & support

Qualifications

• Outstanding communication and interpersonal skills required.
• Excellent time management and organizational skills needed.
• Ability to educate customers on services is essential.

Responsibilities

• Contact previous and current clients to discuss opportunities.
• Show excellent customer service skills and build rapport.
• Process customer applications and convert to appointments.
• Promote products and identify upselling opportunities.
• Achieve KPIs set by the Managers.

Skills

Outstanding communication skills

Excellent time management

Strong interpersonal skills

Motivation

Education

Grade C at GCSE level in English Language or equivalent

Job description

Overview

Job Title: Customer Service Advisor
Location: Bracknell
Brand: Chancellors
Salary: up to £30,000 OTE

Chancellors is one of the UK’s leading estate and lettings agencies, with a proud history dating back to 1807. With over 40 interconnected branches across Southern England and Mid Wales, we have built our reputation on expert local knowledge, exceptional service, and an unwavering commitment to our customers. For generations, we’ve helped people buy, sell, let, and rent property with confidence. Our strong presence across Berkshire, Buckinghamshire, Oxfordshire, Hampshire, Surrey, London, Herefordshire, Wiltshire, and Mid Wales ensures we understand the communities we serve and the property markets that shape them. Chancellors is proud to be part of LRG, one of the UK’s largest and most forward-thinking property services groups. Backed by the scale and strength of LRG, we continue to focus on what we do best: delivering expert, local service with a personal touch.

Job Summary and Key Responsibilities

Reporting to the Team Leader, Chancellors are seeking a Client Services Advisor to join our dedicated and dynamic team based in Bracknell. As a Customer advisor you will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact assisting them with inquiries, booking appointments along with providing information and cross-selling our additional services.

Responsibilities

• Contacting previous and current clients to discuss the opportunities LRG can offer
• Showcasing excellent customer service skills and building rapport with customers
• Processing customers online applications and converting to appointments/leads for local branches
• Assist in the sales process by promoting products / services and identifying upselling or cross-selling opportunities
• Work towards achieving KPI’s set by the Managers

Qualifications

• Outstanding communication, and interpersonal skills
• Excellent time management and organizational skills
• The ability to educate our customers on a range of services LRG offer
• Grade C at GCSE level in English Language or equivalent
• Highly motivated and career orientated.

What we can offer you

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits

• Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders.
• Retail discounts.
• Regular awards & incentives for Top achievers.
• Generous holiday allowance, increasing by 1 day per year based on service, plus bank holidays.
• Excellent parental leave & company fertility policy in place.
• Structured training & support.

Chancellors, as part of LRG, is an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from Recruitment agencies, and any such submissions will not be considered.