Customer Service Advisor

Solus - an Aviva company; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading vehicle repair company is seeking a Customer Consultant in Bournemouth. The role focuses on providing exceptional customer service, managing vehicle collection and repair while ensuring customer satisfaction. Ideal candidates should have a clean UK driver's licence and a passion for customer service. Competitive salary and bonus opportunities offered.

Benefits

Competitive salary

Bonus opportunity

Company pension scheme

33 days' holiday

Discounts on Aviva products

Wellbeing focus with group income protection

Supportive leave policies

Qualifications

• Must have a strong customer focused background.
• Driving experience with the ability to drive various customer vehicles.
• Clean Full UK Drivers licence is essential.

Responsibilities

• Identify opportunities to promote customer satisfaction.
• Update customers by phone and source vehicle parts.
• Ensure vehicles are collected, repaired and returned promptly.

Skills

Strong customer focused background

Driving experience

Clean Full UK Drivers licence

Excellent organisational skills

Communication

PC literate

Passionate about customer service

Job description

3 days ago Be among the first 25 applicants

Overview

Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family?

Overview

Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family?

Responsibilities

The Role;

Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers.

No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.

Qualifications

Desirable qualifications and experience:

• A strong customer focussed background
• Driving experience with the ability to drive all types of customer vehicles car or long wheel based vans auto or manual
• Clean Full UK Drivers licence
• Excellent organisational skills
• Communication
• PC literate
• Passionate about customer service
  
  

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva's success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer's leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
  
  

At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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