Customer Service Advisor

Steer Automotive Group; Bournemouth; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading automotive repair group in Bournemouth seeks a Customer Service Advisor to manage customer interactions from inquiry to vehicle handover. The ideal candidate will have customer service experience, excellent communication skills, and strong organizational abilities. This permanent role offers a competitive salary, benefits, and opportunities for training and progression in a supportive team environment.

Benefits

Competitive salary

29 days holiday including public holidays

Pension contributions

Enhanced parental leave

Cycle to work scheme

Virtual GP appointments

Accredited ongoing training

Opportunities for career progression

Qualifications

• Experience in a customer service role, preferably in the automotive industry.
• Ability to manage customer concerns and resolve issues quickly.
• Local knowledge of the Bournemouth area is a plus.

Responsibilities

• Efficiently book vehicles in and arrange collections and returns.
• Handle inbound/outbound calls and email enquiries professionally.
• Maintain accurate updates in internal systems and insurer portals.

Skills

Customer service experience

Excellent communication skills

Strong organizational skills

Ability to multitask

Job description

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• Competitive salary plus performance related bonus
• 29 days holiday including public holidaysplus additional days with service
• Pension contributions
• Enhanced parental leave
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
  
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

Customer Service Advisor – Steer Automotive Group, Bournemouth
Deliver Outstanding Service with a Leading Name in Automotive Repair

Are you a people-focused professional who thrives on creating excellent customer experiences? Join Steer Automotive Group in Bournemouth as a Customer Service Advisor and become a vital part of a team that puts customers first every time.

About the Role

As a key member of our front-of-house team in Bournemouth, you’ll be the first point of contact for our valued customers. You’ll manage the customer journey from initial enquiry to vehicle handover, ensuring every individual feels informed, supported, and confident throughout their repair experience.

Key Responsibilities

Efficiently book vehicles in and arrange collections and returns

Handle inbound and outbound calls and email enquiries with professionalism

Manage customer concerns and resolve issues quickly and effectively

Keep internal systems and insurer portals accurately updated

Build rapport with customers while maintaining precise administrative records

Work to performance targets, including customer satisfaction and service KPIs

Assist with vehicle movement onsite when required

What We’re Looking For

Experience in a customer service role (automotive industry preferred)

Excellent communication skills—face-to-face, phone, and email

Strong organisational skills and high attention to detail

Ability to multitask and remain calm in a fast-paced environment

A proactive team player with a positive, can-do attitude

Local knowledge of the Bournemouth area is a plus (for vehicle logistics)

What We Offer

A permanent role with one of the UK’s fastest-growing accident repair groups

A supportive, friendly, and professional team culture

Opportunities for training, development, and internal progression

Competitive salary and comprehensive employee benefits

Apply Today

If you're passionate about delivering first-class customer service and want to make a real difference, apply now and join the Steer Automotive team in Bournemouth.

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