Customer Service Advisor

4Com; Bournemouth; On-site; GBP 25,000; Full time

Job summary

A telecommunications company based in Bournemouth is looking for a Customer Service Advisor. In this role, you will provide telephone support to customers, resolve technical issues, and support the technical teams to maintain high standards of service. Ideal candidates will have excellent communication skills and experience in a customer-facing role. The position offers a salary of £25,000 and numerous benefits, including holiday leave and discounts.

Benefits

Salary of £25,000 per annum

24 days holiday plus bank holidays

Discounted gym membership

Employee Assistance Programme

Company pension

Qualifications

• Experience in an inbound call centre or customer-facing role.
• Ability to thrive in a fast-paced environment.
• Exposure to telecoms/IT preferred but not essential.

Responsibilities

• Provide 1st line technical support via telephone to ensure customer satisfaction.
• Obtain referrals from satisfied customers and pass to the upgrades team.
• Support the technical team in various areas as needed.

Skills

Excellent telephone manner

Customer service experience

Proficiency with Microsoft Office

Organizational skills

Job description

About The Role

Our Technical Support team are a motivated and enthusiastic group, seeking like-minded, outgoing individuals who thrive in a fast-paced environment. We pride ourselves on excellent training and ongoing support to equip you with the tools needed for success.

Position: Customer Service Advisor at 4Com

You will be responsible for providing telephone support to our customers to maintain their systems. Supporting the technical teams when needed and resolving 1st line faults professionally and promptly, ensuring high standards of customer service at all times.

Benefits for a Customer Service Advisor include:

• Salary of £25,000 per annum
• An exciting, fast-paced role with opportunities for progression
• 24 days holiday plus bank holidays, increasing with service
• Refer a friend scheme
• Vodafone Advantage Discount
• Monthly targeted draws and incentivised lunches
• Discounted gym membership
• Employee Assistance Programme
• Cycle to work scheme
• Company pension

Additional Responsibilities:

• Provide 1st line technical support via telephone to ensure customer satisfaction
• Obtain referrals from satisfied customers and pass to the upgrades team
• Report third-party faults and liaise with relevant departments
• Support the technical team in various areas as needed
• Perform general administrative duties such as logging calls and database management

Candidate Requirements:

• Excellent and confident telephone manner
• Experience in an inbound call centre or customer-facing role
• Exposure to telecoms/IT (preferred but not essential)
• Ability to thrive in a fast-paced environment
• Strong organisational skills and enthusiasm
• Proficiency with Microsoft Office

Additional Notes:

This role is based in Bournemouth, and full 'Rights to Work in the UK' checks will be conducted during the interview process.

If you believe this is your ideal next opportunity, please contact us today.

About Us

• 4Com Technologies Limited has supplied phone systems to UK businesses for over 25 years, including the innovative HiHi handset.
• We are a creative team dedicated to providing bespoke telephone systems and tailored services.
• We foster a positive, proactive environment focused on operational excellence and competitiveness.
• Our priority is our customers and our team; we aim to keep our staff motivated and happy.
• We seek open, honest, caring individuals eager to contribute to our success in a fast-paced setting.

4Com Technologies Limited is committed to equal opportunities and conducts all recruitment based on merit, abilities, and qualifications. Feedback requests will be responded to in writing.