Customer Service Advisor

Manpower; Blackpool; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading company in customer service seeks a Customer Service Representative to provide outstanding support in a fast-paced environment. Responsibilities include resolving customer queries first-hand and contributing to team goals. Ideal candidates should possess excellent communication skills and a willingness to grow professionally while adapting to changes.

Qualifications

• Ability to build excellent customer relationships and meet customer needs.
• Willingness to learn and adapt to changing situations.
• Engagement in personal development and teamwork.

Responsibilities

• Resolve customer queries on first contact to ensure satisfaction.
• Participate in training and adhere to compliance requirements.
• Support change activities and maintain a positive work environment.

Skills

Customer Focus

Teamwork

Flexibility

Good Communication

Job description

Customer Service Representative

Shift Times: Flexible work patterns to cover the hours of 8am-8pm on weekdays and 8am-6pm on weekends.

Pay Rate: [Insert pay rate here]

Location: Lytham, FY8 4TS

Job Purpose / Overview

As a Customer Service Representative, you'll deliver a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment, you will prioritize the customer at the heart of everything we do. The role requires a positive approach to customer service, good communication and computer skills, and openness to learning new things. Key responsibilities include:

• Customer: Resolve customer queries on first contact, meeting quality assurance and customer satisfaction standards. Participate actively in training, coaching, and support sessions.
• People: Uphold Sopra Steria values towards colleagues and customers, ensuring a safe and respectful work environment. Engage in wellbeing and people activities.
• Transformation: Handle ad hoc duties, address trends related to customer feedback and technical issues, and support change activities to enhance NS&I's reputation.
• Compliance and Regulation: Follow all relevant compliance, legal, and regulatory requirements, completing necessary training.

Requirements for Success

• Customer Focus: Build excellent relationships by understanding customer needs and delivering on promises.
• Teamwork: Collaborate effectively, share knowledge, and contribute positively to team goals.
• Personal Development: Continuously improve skills and seek growth opportunities.
• Flexibility: Adapt plans and decisions based on new information and changing circumstances, and handle organizational change positively.

Apply now, and a team member will contact you.

Job Information

• Job Title: Customer Service Advisor
• Company: Manpower
• Location: Blackpool, Lancashire
• Posted: Jul 2nd, 2025
• Closes: Aug 2nd, 2025
• Sector: Customer Services
• Contract: Temporary
• Hours: Full Time

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