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Customer Service Advisor
Niyaa People
Birmingham
On-site
GBP 40,000 - 60,000
Full time
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Job summary
An established industry player is seeking a skilled Customer Service Advisor to enhance their contact center team in Birmingham. In this role, you will engage with customers through calls, ensuring their details are accurate and providing top-notch service. Your expertise in managing expectations and resolving complaints will be crucial in delivering a positive customer experience. This position offers a 6-month contract with the potential for long-term opportunities within a supportive and inclusive culture. If you are passionate about customer service and eager to make a difference, this role is perfect for you.
Benefits
Qualifications
- Experience in customer communication over the phone.
- Ability to manage customer expectations professionally.
Responsibilities
- Making outbound and receiving inbound calls from customers.
- Resolving complaints and ensuring customer satisfaction.
Skills
Job description
We are currently looking for an experienced Customer Service Advisor to join a contact centre team in the Birmingham area.
As a Customer Service Advisor, you will be responsible for:
- Making outbound and receiving inbound phone calls from customers
- Gathering customer details to ensure all details are accurate and up to date
- Providing an efficient customer experience to all customers, resolving complaints
Location: Solihull
Working Hours: 9 - 5 / Monday - Friday
Contract Duration: 6 month contract
Salary: £16 - £18 per hour
As a Customer Service Advisor, you will have experience in:
- Communicating with customers over the phone
- Managing customer expectations while providing them with a professional service
- Social housing background (desirable)
The benefits of this role include:
- A long term contract
- Joining an inclusive culture
- Opportunity for internal positions
If you are interested in this role, please apply with your updated CV, and Samuel will be in touch. Alternatively, you can email samuel.kincaid@niyaapeople.co.uk with an updated version of your CV. We look forward to hearing from you.
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