Customer Service Advisor

Proprec; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A not-for-profit organisation is seeking a passionate Customer Service Advisor near Birmingham City Centre for a 12-month fixed term contract. This office-based role involves addressing member queries and ensuring exceptional service. Candidates should have a strong background in customer service, excellent communication skills, and familiarity with regulated environments.

Benefits

33 days holiday including Bank Holidays

Employee discount programme

BHSF health insurance

Occupational sick pay scheme

Qualifications

• Previous experience in a customer service role is essential.
• Experience in a regulated environment is highly desirable.
• Strong administrative capabilities are needed.

Responsibilities

• Deliver outstanding experience to members and handle enquiries.
• Log contacts accurately and manage documentation effectively.
• Coordinate casework referrals and handle day-to-day admin tasks.

Skills

Customer service experience

Attention to detail

Communication skills

IT literacy

Tools

Microsoft Office

Database systems

Job description

Are you passionate about delivering exceptional customer service? We're working on behalf of a not-for-profit organisation to recruit a Customer Service Advisor to join their dedicated team near Birmingham City Centre.

This position is a 12-month fixed term contract covering Maternity Leave.

As a Customer Service Advisor, you will be responding to member queries, providing a first-class service for our members and collaborating with other departments for success.

Hours of work are 8:30am to 5:00pm Monday to Friday, please note this is an office-based position.

Benefits include: 33 days holiday including Bank Holidays, employee discount programme, BHSF health insurance and occupational sick pay scheme.

As the Customer Service Advisor, you will:

• Deliver an outstanding experience to members and prospective members in every interaction
• Respond promptly to enquiries via phone, email, website, post, and other channels
• Communicate clearly, empathetically, and professionally, including in time-sensitive situations
• Accurately log all contact and ensure detailed records are maintained
• Manage and process membership applications and associated documentation
• Coordinate appointments and casework referrals between members and internal experts
• Handle day-to-day admin tasks and incoming/outgoing correspondence efficiently
• Uphold the highest standards of confidentiality and discretion

As the Customer Service Advisor, you will have:

• Previous experience in a customer service role is essential
• Experience working in a regulated (ideally FCA) environment is highly desirable
• Strong administrative capabilities and attention to detail
• Professional and confident telephone manner
• Excellent written communication skills
• IT literacy, including Microsoft Office and database systems

You will have a genuine commitment to delivering exceptional service and making a difference.

INDLS