Customer Service Advisor

Job Description

Job Description
We are looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre based in Wirral, Birkenhead, CH41 5BX. As our Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords, and tenants.

What’s in it for you?

• £23,875 (depending on experience, plus an additional £1,000 once qualified)
• Support in training towards ARLA – NFOPP qualifications
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding, and fun environment
• Team incentives
• Understanding of operations within an estate agency business

Key responsibilities of a Customer Service Advisor:
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords, and tenants. You will also co-ordinate and prepare renewal of tenancies and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards.

Skills and experience required to be a successful Customer Service Advisor:

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate, and detail oriented
• Organised and able to prioritise workload in a fast-paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Additional Benefits:

• Company pension
• Employee discount
• Life insurance
• Referral programme
• Sick pay
• Wellness programme

Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure, and Care sectors.

Connells Group (known locally as Jones & Chapman) – one of the largest and most successful estate and property service providers in the country – Connells offers a range of services including residential sales, lettings, and mortgages. It is also one of the country’s largest sellers of new homes and is committed to delivering the highest levels of customer service.