Customer Service Advisor

Smart10Ltd; Biggleswade; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment consultancy is seeking a Full-Time Customer Service Advisor in Biggleswade. The role involves handling inbound and outbound calls, processing orders, and assisting customers through various communication channels. Ideal candidates will have previous customer service experience and strong communication skills. The position offers a competitive salary of £12.21 per hour along with benefits like annual leave and free parking.

Benefits

Annual leave starting at 20 days

Free parking

Training provided

Qualifications

• Previous experience in customer service is essential.
• Telephone and email experience preferred.
• Ability to use own initiative.

Responsibilities

• Handle inbound and outbound calls to customers.
• Process product orders placed through the website.
• Assist customers via online chat and email.

Skills

Computer literate

Good communication skills

Strong work ethic

Experience in an office-based Customer Services environment

Job description

Overview

A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department.

This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises!

Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis.

Responsibilities

• Inbound & outbound calls to customers and Internal Branches.
• Processing customer\'s website placed product orders
• Processing internal Branch placed product orders
• Communicating with customers via on-line chat & e-mail communications
• Tracking orders and liaising with all courier networks, dealing with returns
• Problem solving as and when required
• Assisting customers when using business website, placing orders etc. offering support
• General office / customer service duties and administrative tasks

Skills, Knowledge, Qualification & Experience

• Computer literate
• Previous experience in an office-based Customer Services environment is essential.
• Customer telephone & email experience would be preferred. Good communication skills.
• Strong work ethic and able to use own initiative.
• Enjoy working with people and be able to work as part of a busy customer service team.
• Full training will be provided internally on our client's own in-house computer systems.

Additional details

• Working Hours: Monday to Friday 8:00am - 5:30pm
• Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a max 25 days over a 5 year period.
• Free Parking available
• Impressive client premises and facilities
• Full time office based
• Salary: £12.21 per hour - salary progression route

Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold yourdata