Customer Service Advisor

Recruitment Services UK; Belper CP; On-site; GBP 40,000 - 60,000; Part time

Job summary

An active leisure organization in Belper is seeking a Customer Service Advisor to manage reception operations. The ideal candidate will ensure excellent service delivery, maintain health standards, and promote a positive image of the brand. This role requires strong customer service skills and a commitment to safeguarding vulnerable groups. Apply today to join the team!

Benefits

Wide range of employee benefits

Qualifications

• Commitment to safeguarding and promoting the welfare of children and vulnerable adults.
• Understanding of roles requiring vetting checks.
• Awareness of legal offenses related to work with protected groups.

Responsibilities

• Report to the Duty Manager and manage daily operations of the reception.
• Serve as the first point of contact for customers accessing services.
• Ensure standards of health and safety, cleanliness, and customer care.

Skills

Customer service skills

Health and safety awareness

Strong communication skills

Job description

Overview

Customer Service Advisor

Hourly rate up to £12.21 per hour

Closing Date - Ongoing

Location: Belper Leisure Centre

Trilogy Active are currently seeking a highly motivated, skilled and professional individual to join their team at Belper Leisure Centre, ensuring that excellent standards of service delivery are maintained. It will be your responsibility to promote a positive image of the Trust at all times. You will drive and deliver the product ensuring the Trilogy brand is at the forefront of all in meeting the aims and objectives of the business.

You will report to the Duty Manager for this role and you will be responsible for the daily operations of the reception. You will act as the first point of contact for customers\' access to Trilogy Leisure services, maintaining the required standards of health and safety, cleanliness and customer care at all times.

Their organisation is committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff to share this commitment. Any offer of employment is subject to satisfactory completion of pre-employment vetting checks, including DBS (depending on post) and references.

It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group, i.e. adults at risk, children, or both.

Responsibilities

• Report to the Duty Manager and be responsible for the daily operations of the reception.
• Act as the first point of contact for customers\' access to Trilogy Leisure services.
• Maintain the required standards of health and safety, cleanliness and customer care at all times.
• Promote a positive image of the Trilogy Trust and ensure the Trilogy brand is at the forefront in meeting the aims and objectives of the business.

Qualifications / Requirements

• Commitment to safeguarding and promoting the welfare of children and vulnerable adults.
• Pre-employment vetting checks, including DBS (depending on post) and references.
• Understanding that it is a criminal offence to apply for roles requiring unsupervised work with protected groups if barred from doing so.

Trilogy Culture

• One Trilogy Team - Working together, respect, open & honest, positive communication
• Encourage Creativity - Support innovation, try new ideas, adopt change
• Be Constructive - Adopt a positive, can-do mindset
• Deliver Excellence - Provide the Customer experience you want to receive
• Promote Wellbeing - Self-care, support others, be active, work/life balance
• Embrace Diversity - Champion Equality, Diversity & Inclusion

If this is you, please apply today. We look forward to you joining Team Trilogy.

Employee Rewards

- Trilogy offers a wide range of employee benefits so come and join them