Customer Service Advisor

Kerr's Tyres; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local tyre company in Belfast is seeking a Customer Service Advisor to join their team. The role requires at least 1 year's experience in customer service and involves engaging with customers, managing office bookings, and handling enquiries. Ideal candidates are passionate and well-organised. This is a full-time, permanent position offering various benefits including discounts and a pension plan.

Benefits

Company events

Company pension

Employee discount

Employee mentoring programme

Free, on-site parking

Referral programme

Store discount

Bonus scheme

Qualifications

• At least 1 year's experience in this role or similar.
• Outstanding customer service.
• Passionate, enthusiastic and motivated.

Responsibilities

• Engage with customers in a friendly and professional manner.
• Offer support and solutions to customers.
• Manage the office diary and bookings.

Skills

Customer service

Organisation

Communication

Basic computer literacy

Job description

Overview

Customer Service Advisor

Location: Belfast

Job Type: Full time, permanent. In-person.

Benefits: Company events, Company pension, Employee discount, Employee mentoring programme, Free, on-site parking, Referral programme, Store discount, Bonus scheme

Qualifications

Essential Criteria:

• at least 1 year's experience in this role or similar
• outstanding customer service
• well organised
• passionate, enthusiastic and motivated
• basic level of computer literacy

Desirable criteria:

• 2+ year’s experience within this role or similar
• previous knowledge and experience of the motor trade industry

Responsibilities

• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Running the office, including managing the diary/booking in work
• Dealing with all customer enquiries, raising quotations and liaising with customers for additional work
• Liaising with the workshop staff & suppliers.
• Processing payments and managing the petty cash
• Stay up-to-date on new products, services, and policies
• Willingness to travel and cover other centres if and when required
• Other duties as requested