Customer Service Advisor

Excel Glass; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the Belfast Metropolitan Area is seeking a full-time Customer Service Advisor. The role involves providing exceptional customer service, addressing inquiries and complaints, and processing orders. Applicants should demonstrate strong communication skills and a customer-oriented approach.

Qualifications

• Experience in customer service roles preferred.
• Proven ability to ensure customer satisfaction.
• Ability to handle difficult conversations effectively.

Responsibilities

• Provide customer-focused service and address inquiries via telephone.
• Manage and resolve customer complaints and process orders.
• Provide product information and support customers with their needs.

Skills

Customer-focused Service

Customer Support

Strong Telephone Manner

Excellent Communication

Conflict Resolution

Education

GCSE in English and Maths

Tools

Relevant software applications

Job description

Company Description

Excel Glass Ltd provides a comprehensive range of services including glass, glazing, uPVC windows and doors, personalised mirrors, and made-to-measure wardrobes. Known for their quality and reliability, Excel Glass Ltd is dedicated to meeting customer needs with excellence in every project. Located in the Belfast Metropolitan Area, the company is committed to providing exceptional products and services to their clients.

Role Description

This is a full-time on-site role for a Customer Service Advisor located in the Belfast Metropolitan Area. The Customer Service Advisor will be responsible for providing customer-focused service, addressing customer inquiries via telephone, supporting customers with their needs, and ensuring customer satisfaction. Additional tasks include managing and resolving customer complaints, processing orders, and providing product information.

Qualifications

• Customer-focused Service and Customer Support skills
• Strong Telephone Manner and Customer Service skills
• Proven ability to ensure Customer Satisfaction
• Excellent verbal and written communication skills
• Ability to handle difficult conversations and resolve conflicts
• Proficiency in relevant software applications
• Experience in the glass and glazing industry is a plus
• GCSE in English and Maths or equivalent qualification