Customer Service Advisor

Tulip Recruitment; Basingstoke; On-site; GBP 23,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor for their client's contact center in Basingstoke. In this full-time role, you will assist customers with savings accounts and retail finance queries, ensuring excellent service and compliance. The ideal candidate will have telephony-based customer service experience, strong communication skills, and a proactive mindset. A passion for customer service is essential.

Qualifications

• Proven customer service experience in a telephony-based environment.

Responsibilities

• Respond to customer queries via phone, email, and online portal.
• Support customers with opening and managing savings accounts.
• Assist retail finance customers with account queries and payments.
• Maintain accurate records and ensure compliance with processes.
• Deliver service that reflects the brand’s professionalism.

Skills

Excellent communication skills (verbal & written)

Attention to detail

Strong IT literacy (Microsoft Office)

Job description

Overview

We\'re looking for a talented Customer Service Advisor to join our client\'s dynamic contact centre team on a full time, permanent basis. You\'ll be the voice of the brand — whether supporting customers over the phone or via email — helping them with a wide range of queries about Savings and Retail Finance products.

Whether it\'s assisting someone to open a savings account or supporting a retail finance customer with payment queries, you will play a critical role in delivering a first-class customer experience with professionalism, empathy, and attention to detail.

What You\'ll Be Doing

• Responding to customer queries via phone, email, and online portal
• Supporting customers with opening and managing their savings accounts
• Assisting retail finance customers with account queries, payments, and balances
• Maintaining accurate records and ensuring compliance with internal processes
• Using a variety of systems (training provided)
• Delivering a service that reflects our positive and professional brand

What We\'re Looking For

• Experience: Proven customer service experience in a telephony-based environment
• Skills: Excellent communication skills (verbal & written), attention to detail, and strong IT literacy (Microsoft Office)
• Mindset: Positive, proactive, team-oriented, and adaptable to change

Financial services experience is a bonus — but not essential. What we value most is a passion for helping people and delivering exceptional service