Customer Service Advisor

Unum Insurance; Basingstoke; Hybrid; GBP 25,000; Full time

Job summary

A leading employee benefits provider is seeking a Customer Service Advisor for a fixed-term contract in Basingstoke. This hybrid role involves delivering exceptional service and handling client communications. Ideal candidates are proactive, detail-oriented, and able to work in a fast-paced environment while receiving full training and support.

Benefits

Generous Bonus

DC Pension scheme

Life, medical, and income insurance

Access to remote GP and nutrition coaching

Unlimited mental health support

27 days holiday with options to buy/sell

Salary sacrifice electric car scheme

Qualifications

• Proactive and confident communicator.
• Willingness to learn and adapt.
• Ability to work independently and in a team.

Responsibilities

• Provide exceptional call handling experience.
• Deliver accurate policy and quote information.
• Collaborate with internal teams and clients.

Skills

Verbal communication

Written communication

Attention to detail

Administration skills

Problem-solving

Job description

Job Posting End Date: July 10

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Customer Service Advisor - up to 12 month fixed term contract
Basingstoke
Hybrid - 3 days per week in office
Salary: £25,000

What will you bring?

Our Unum UK Dental Insurance team are looking for Customer Service Advisors to deliver an exceptional service to our customers. You will be responsible for providing a strong call handling experience with excellent verbal and written communication.

To ensure success in this role you will need to:

• Be proactive, curious and a confident communicator
• Have a willingness to learn
• Speak to sales teams, brokers, clients, claimants, or medical providers
• Have good attention to detail and work in a varied and fast-paced environment
• Provide accurate policy, quote or renewal information
• Work autonomously, as well as collaboratively in a team
• Be able to use IT internal systems on a day-day basis with strong administration skills

The successful Customer Service Advisors can expect:

• Full training
• Generous Bonus
• DC Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Monday - Friday (no weekends)
• Salary sacrifice electric car scheme with free on site electric chargers.

Unum operates a hybrid working model, our Teams come into the office 3 days per week and will be required to attend office full time for the first month for training purposes.

Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services, administration or insurance/financial services.

From our experience, this position is commutable from Farnborough, down to Guildford, Winchester or across Andover.

#LI-AM1

#LI-hybrid

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

Company:

Unum UK