Customer service advisor

Randstad Construction and Property; Basildon; On-site; GBP 28,000; Full time

Job summary

A leading company in the construction and property sector seeks a Permanent, Full-Time Customer Service Advisor to enhance operations. The successful candidate will manage high volumes of calls and schedule appointments while ensuring compliance with service agreements. This role requires strong communication and planning skills, making it ideal for those passionate about outstanding customer service.

Benefits

Full-Time Position

Qualifications

• Minimum 2 years experience in a contact centre.
• Experience in scheduling/planning Disrepairs or Complex works.
• Good level of written English.

Responsibilities

• Liaise with clients, subcontractors, and suppliers.
• Schedule appointments while meeting SLAs.
• Handle demanding customers and service failures.

Skills

Communication

Planning

Project Management

Customer Satisfaction

Basic Building Maintenance Knowledge

Computer Skills

Tools

MSi system

Job description

Join Our Operations Team as a Customer Service Advisor!

Are you a customer service superstar with a passion for helping people and a knack for organization? We're seeking Permanent, Full-Time Customer Service Advisors to join our dynamic Operations Team. You'll play a vital role in ensuring our clients receive exceptional service and our operations run smoothly.

About the Role

In this fast-paced role, you'll be the go-to person for high volumes of calls, expertly liaising with clients, sub-contractors, suppliers, and supervisors. Your primary focus will be to schedule appointments efficiently, guaranteeing that future jobs meet our contractual Service Level Agreements (SLAs) without making false promises.

You'll excel in back-office operations, communicating with residents through various channels, including telephone and email. Using our MSi system, you'll actively schedule operatives and subcontractors, tackle complex repairs, and confidently handle demanding customers or those who have experienced service failures, always working to instill customer confidence.

About You

We're looking for individuals who possess:

• A background in Social Housing and Repair and Maintenance or a minimum of 2 years of experience in a contact centre.
• Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.
• Excellent communication skills, comfortably interacting with direct operatives, subcontractors, and residents.
• Basic building maintenance knowledge (e.g., understanding the duration of various maintenance tasks).
• Solid planning knowledge, including sequencing and concurrent task management.
• The ability to prioritise works and ensure jobs in progress are on target and appointed effectively.
• A good level of written English and strong computer skills.
• Good project management skills and the ability to communicate with diverse stakeholders at all levels.
• A genuine passion for service delivery and customer satisfaction.

What We Offer

• Permanent, Full-Time position
• Salary up to 27,500

If you're ready to make a real impact and contribute to a team dedicated to outstanding service, we want to hear from you! Please submit your CV and cover letter outlining your suitability for the role to Afreen Begum or call (phone number removed).

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.