Customer service advisor

Randstad CPE; Basildon; On-site; GBP 28,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor to join their Operations Team in Basildon. The successful candidate will manage calls, schedule appointments, and ensure excellent service delivery. Ideal applicants will have a background in social housing or contact centre experience, strong communication skills, and a passion for customer satisfaction. This full-time position offers a competitive salary of £27,500.

Qualifications

• 2+ years experience in a contact centre is preferred.
• Competent communication skills are essential for the role.
• Prioritisation abilities to ensure job targets are met.

Responsibilities

• Schedule appointments with clients and suppliers.
• Discuss complex repairs and manage Service Level Agreements.
• Instil customer confidence through clear communication.

Skills

Social Housing/Repair & Maintenance background

Scheduling Disrepairs or Complex works

Communication with operatives and residents

Basic building maintenance knowledge

Organisational skills

Good computer and project management skills

Customer satisfaction focus

Tools

MSi system

Job description

Customer Service Advisor (Permanent, Full-Time)

Location: CM11 2UF
Pay: £27,500

Are you a highly organised and customer-focused individual ready to join our Operations Team? We're looking for Customer Service Advisor(s) to manage high volumes of calls and ensure excellent service delivery!

About the Role

You'll be responsible for scheduling appointments with clients, sub-contractors, and suppliers, ensuring we meet contractual Service Level Agreements (SLAs). Using our MSi system, you'll schedule operatives, discuss complex repairs, and instil customer confidence through clear communication via phone and email.

About You

We're looking for candidates with:

• Experience: Social Housing/Repair & Maintenance background or 2+ years in a contact centre.
• Scheduling Expertise: Proven experience in scheduling Disrepairs, Voids, or Complex works.
• Communication Skills: Competent in communicating with operatives, subcontractors, and residents.
• Building Knowledge: Basic building maintenance and planning knowledge (e.g., job durations, sequencing).
• Organisation: Ability to prioritise and ensure jobs are on target.
• Computer & Communication Skills: Good computer, project management, and communication skills (written and verbal).
• Customer Focus: Passionate about service delivery and customer satisfaction.

If you're a dedicated and organised individual committed to outstanding customer service, we encourage you to apply!

If you feel this is the role for you please attach your cv below

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.