Customer Service Advisor

JR United Kingdom; Barry; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Technical representative, where you'll assist customers with broadband technology. This role offers flexibility, including the ability to schedule your own breaks and occasional home working. With a supportive team culture and tailored training, you can build a lasting career. Enjoy a competitive starting salary that rises after 9 months, along with numerous benefits like online GP access, generous family leave, and discounts on products. If you have a passion for technology and helping others, this opportunity is perfect for you.

Benefits

Online GP access

Paid carer’s leave

Family leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Optional dental coverage

Qualifications

• No specific experience required; training provided.
• Must be helpful, calm, and good at building relationships.

Responsibilities

• Assist customers over the phone with broadband tech-related queries.
• Support customers throughout their journey with tech issues.

Skills

Problem-solving

Customer service

Relationship building

Job description

Salary and Benefits

Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives

Hourly Rate: £12.82

About the Role

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, you have transferable skills for a Customer Service Technical role with EE.

Join our Home Technical Team in Cardiff, where you'll assist customers over the phone with broadband tech-related queries. Whether it's a simple router question or a more complex issue requiring ownership, you'll support customers throughout their journey.

No specific experience is required to join us. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

Work Flexibility

We understand life is dynamic. This role offers flexibility, including scheduling your own breaks and occasional home working, to support your personal commitments and emergencies.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 9 months, plus incentives and bonuses.
• Access to an online GP via telephone or video, 24/7, fully funded for you and your immediate family.
• Market-leading paid carer’s leave—up to 2 weeks off for caring responsibilities.
• Family leave with 18 weeks of full pay and 8 weeks of half pay, supporting all parents in growing their family.
• Discounts on EE & BT products, including mobile and broadband, saving hundreds of pounds annually.
• Support for career development and personal growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.

We offer a supportive team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Additional Information

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Do not provide bank or payment details when applying. All applications should be made via the 'Apply now' button.

Created on 26/04/2025 by JR, United Kingdom.