Customer Service Advisor

ENGINEERINGUK; Ballymoney; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established agency is seeking a Customer Service Advisor to join their forward-thinking team in Ballymoney. This role offers the chance to provide exceptional service to a diverse portfolio of clients in the insurance and financial services sectors. As a key player in a supportive environment, you will manage documentation with precision, provide insurance quotes, and assist clients with their needs. The agency values integrity and personal service, aiming to foster career development and support for its staff. If you are reliable, proactive, and enjoy working with people, this is an excellent opportunity for you to grow your career.

Benefits

Long-term career development opportunities

Pension contributions

20 days holiday per annum (plus bank holidays)

Permanent Health cover scheme

Qualifications

• Must have 5 GCSEs including Maths and English at Grade C.
• Strong communication and organisational skills are essential.

Responsibilities

• Ensure documentation is handled meticulously and timely.
• Provide quotes for insurance products and manage renewals.

Skills

Multi-tasking

Organisational Skills

Reliability

Communication Skills

Problem Solving

Pro-active Attitude

Education

5 GCSEs (or equivalent) including Maths and English at Grade C

Job description

You will need to login before you can apply for a job.

Customer Service Advisor

Negotiable (dependant on experience)
Full Time
Permanent Contract
Location: Ballymoney
Monday-Friday, 9am-5pm

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for.

About the role

Based in Ballymoney, we are a forward-thinking team who provide a first-class service to an ever-increasing portfolio of diverse business and personal clients in the insurance, financial services, and risk management sectors.

The role shall be to ensure that all documentation is dealt with in meticulous detail in an orderly and timely fashion in keeping with a highly regulated industry. Provide quotes for all insurance products we offer, discuss mid-term changes, and secure renewals.

This is an exciting opportunity to join a well-respected agency of NFU Mutual, with the opportunity for future development within our business. Our aim is to grow and support our staff in their careers, rather than offer just a job. If you are looking to develop and progress, please contact us.

About you

The successful candidate must have the following:

• Ability to multi-task
• Good organisational skills
• Be prompt, reliable, and trustworthy
• Excellent communicator both written and verbally
• Problem solver with a pro-active attitude
• Enjoy working.

Qualifications required:

• Minimum - 5 GCSE's (or equivalent) with Maths and English at Grade C

Please clearly state all individual qualifications on your CV or covering letter.

Our commitment to you:

• Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices
• Long-term career development opportunities
• Competitive salary (negotiable depending on experience)
• Pension contributions
• 20 days holiday per annum (plus bank holidays)
• Permanent Health cover scheme offered to the successful candidate.

Please apply in writing with CV and covering letter to: Lesley-Anne Stewart; [e-mail]

Closing date for all applications: 30th April 2025.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.