Customer Service Advisor

Netbox Recruitment Limited; Ashford; On-site; GBP 25,000 - 27,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Ashford. The role involves handling client enquiries, troubleshooting issues, and maintaining the CRM system. The ideal candidate should possess strong customer service skills and experience with Microsoft Outlook. This is an office-based position working Monday to Friday. Competitive salary and opportunity for growth are provided.

Qualifications

• Experience of delivering customer service skills via telephone.
• Handled difficult clients successfully.
• Experienced in Microsoft Suite and Outlook.

Responsibilities

• Assist the support team with enquiries from clients.
• Provide troubleshooting issues using client portals.
• Handle the share inbox and manage phones.
• Act as an account manager over time.
• Process orders and update the CRM.
• Raise tickets for troubleshooting.

Skills

Customer service skills via telephone

Handling difficult clients

Experience in Microsoft Suite and Outlook

Bubbly and strong personality

Proactive approach

Job description

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Customer Service Advisor
£25,000-£27,000 OTE £29K-31K
Ashford
Monday- Friday 9:00am - 5:30pm
An exclusive client based in Ashford is looking to make an addition to the team by recruiting a fully fledged Customer Service Advisor who will be handling the existing client base, answering a range of queries and updating the CRM system.
Duties of the Customer Service Advisor:

• Assisting the support team with enquiries from clients and allocating follow ups to ensure clients are happy with outcomes.
• Providing troubleshooting issues which are easily solved by using the client portals.
• Handling the share inbox and managing the phones while completing curtesy calls to current clients.
• Over time, act as an account manager to clients making yourself the go to person for them.
• Processing orders onto the system and updating the CRM with relevant details.
• Raise tickets onto the system for troubleshooting and following up with clients to make sure software and hardware is working appropriately.

Experience required for Customer Service Advisor:

• Experience of delivering customer service skills via telephone
• Handled difficult clients
• Experienced in Microsoft suite and Outlook
• Bubbly and strong personality
• Work in the office 5 days a week
• Proactive

If you are interested in the Customer Service Advisor role based in Ashford, please apply or reach out to El on or call the office on 01634 668 186 opt 2.