Customer Service Advisor

White Knight Recruitment; Andover; On-site; GBP 30,000; Full time

Job summary

A recruitment agency seeks a Technical Customer Support Advisor to provide expert support on cutting-edge equipment. This full-time role involves troubleshooting, managing customer interactions, and ensuring high satisfaction levels. Ideal candidates will possess strong communication skills and a technical background, ready to join a dynamic team.

Qualifications

• Proven experience in customer service, preferably in a technical or equipment-related role.
• Competency with CRM systems (Salesforce or equivalent).

Responsibilities

• Provide first-line support to customers regarding machinery installation and operation.
• Troubleshoot problems and manage customer interactions via CRM system.
• Process parts orders and collaborate with third-party service providers.

Skills

Communication skills

Problem-solving skills

Tools

CRM systems

Job description

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Technical Customer Support Advisor

Andover

£30,000

1to1 Group are looking for a Technical Customer Support Advisor to join our client's team, providing technical support to customers on their cutting-edge equipment. You will play a key role in troubleshooting, resolving issues, and ensuring customer satisfaction through expert guidance and first-class service.

To succeed in this role, you will need excellent communication skills and the ability to explain technical concepts clearly and concisely.

This is a full-time position.

Day-to-Day Responsibilities

1. Provide first-line support to customers regarding machinery installation, operation, and maintenance issues.
2. Troubleshoot problems, escalating to technical engineering teams when needed.
3. Manage and log customer interactions (calls, emails, etc.) via our CRM system.
4. Maintain accurate records of equipment serial numbers and warranty information.
5. Track underperforming customer sites, offering solutions to improve performance.
6. Collaborate with third-party service providers to ensure efficient field repairs and first-time fixes.
7. Process parts orders and ensure timely delivery in coordination with the Customer Services Manager.
8. Support the operations team in dispatching service providers to jobs.
9. Offer warranty information and after-sales support.
10. Flexibly undertake additional administrative duties to maintain smooth operations.

Required Skills, Experience, and Attributes

• Proven experience in customer service, preferably in a technical or equipment-related role.
• Competency with CRM systems (Salesforce or equivalent).
• Strong problem-solving skills and the ability to remain calm under pressure.

Apply today! If you are passionate about delivering high-quality technical customer support and have the skills and experience we are looking for, we want to hear from you! Apply now to join a dynamic and forward-thinking team.

1to1 Group is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary, and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on www.1to1group.co.uk for any other potential vacancies.