Customer Service Advisor

TN United Kingdom; Altrincham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in recruitment software is seeking a Customer Support Advisor to join their passionate team. In this role, you will serve as the first point of contact for clients and candidates, guiding them through the applicant tracking system with clarity and care. Your expertise in communication and problem-solving will be essential as you manage queries and assist with system features. This vibrant company offers a collaborative culture, opportunities for personal growth, and a supportive environment where your contributions will truly make a difference. If you're ready to embark on a rewarding career path, this position is perfect for you.

Benefits

Pension

Generous holiday allowance

Early finishes every other Friday

Free parking

Life insurance

Collaborative company culture

Qualifications

• Ability to communicate clearly and build strong relationships.
• Experience managing multiple client and candidate queries.

Responsibilities

• Manage client, candidate, and internal queries with clear documentation.
• Assist internal teams with system configurations and setup requests.

Skills

Strong communication skills

Interpersonal skills

Problem-solving

Attention to detail

Organised approach

Proactive mindset

Experience with Microsoft Office

Tools

Freshdesk

Microsoft Teams

Job description

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At Jobtrain, our Customer Service Team is at the heart of everything we do, providing exceptional support to clients and candidates with a service that is Polite, Personable, Professional and Patient.

As a Customer Support Advisor you'll be the first point of contact for our users, helping them navigate our applicant tracking system with confidence. You'll manage client and candidate queries through phone, email, Microsoft Teams, and Freshdesk, ensuring every interaction is handled with care, clarity, and efficiency. Whether you're troubleshooting issues, setting up new features, or assisting with system updates, your support will make a real difference.

What makes you a great fit?

You don’t need to have used recruitment software before though any experience with an ATS would be a bonus. What really matters is your ability to communicate clearly, problem-solve efficiently, and build strong relationships. A keen eye for detail, a structured approach to workload and a proactive attitude will set you apart.

What will you be doing?

• Managing client, candidate, and internal queries, ensuring clear, accurate ticket documentation.
• Proactively keeping customers informed and providing helpful advice.
• Driving client adoption of new and existing features by guiding them through activation and setup.
• Assisting internal teams with system configurations and setup requests.
• Sharing valuable product feedback to enhance our service.

What skills do you need?

• Strong communication and interpersonal skills.
• Ability to manage multiple queries while maintaining attention to detail.
• A methodical and organised approach to problem-solving.
• Experience using Microsoft Office (Excel, Word, Outlook, PowerPoint).
• A proactive and adaptable mindset.

Company overview

Jobtrain has been a leading provider of recruitment software for over 25 years.

Our head office is based in Altrincham near Manchester, with a second office in Glasgow. Our clients include Chester Zoo, Toyota, The University of Manchester, Paul Smith, NHS Scotland, Odeon Cinemas, NHS Leicestershire and many more across the UK and beyond.

What can we offer you?

We are very proud of our team here at Jobtrain and our colleagues have been employed with us for many years. Our culture is built on collaboration, innovation and personal growth. Many of our team started in junior positions and have since progressed into a range of different roles and functions within Jobtrain, spanning client management, sales and marketing, system implementation and development.

We offer excellent benefits including:

• Pension
• Generous holiday allowance including Bank Holidays
• Early finishes every other Friday (after 12 months)
• A company culture that must be seen to be believed
• Free parking
• Life insurance

If you are interested, then we would welcome an informal chat to answer any questions you may have. This will help ensure that the role is a good fit for your skills and character, setting you up for success. If you would like a chat, then please call Clare Ryder on 0161 850 2004.