Customer Service advisor

Cactus Search; Altrincham; Hybrid; GBP 24,000; Full time

Job summary

An innovative firm is seeking enthusiastic Customer Service Advisors to join their team. This hybrid role involves supporting customer inquiries, managing complaints, and ensuring a high level of service. You will be part of a dynamic team dedicated to resolving customer issues efficiently while utilizing CRM systems. With a competitive salary and bonus structure, this position offers a chance to grow within a supportive environment. If you have a passion for customer service and a proactive approach, this opportunity is perfect for you.

Qualifications

• Must have at least 6 months of contact centre experience.
• Outstanding verbal communication and IT skills are essential.

Responsibilities

• Support customer enquiries via telephone or electronically.
• Manage customer complaints and escalate as needed.
• Provide feedback on customer service efficiency.

Skills

Customer Service Experience

CRM Systems Knowledge

Verbal Communication Skills

Time Management

IT Skills

Problem Solving

Job description

This role is Hybrid based in the Hale office, please check that you can commute to Hale in advance of application.

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

Salary - £24k + Bonus paid monthly + excellent benefits
Must have at least 6 months Contact centre experience

Key Responsibilities:

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer interactions
• Handle and respond efficiently to all general and order specific direct customer enquiries
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
• Manage customer complaints and escalate them to the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:

• Previous experience within a Customer Service position is essential
• Knowledge of CRM systems
• A self-motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills
• Professional and empathetic approach to resolving issues
• Decent I.T. skills
• Excellent time management