Customer Service Advisor

Miele GBIE; Abingdon; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading appliance manufacturer in Abingdon is seeking a passionate Customer Service Advisor to provide exceptional after-sales support. You'll resolve customer inquiries, handle complaints, and execute administrative tasks to maintain high service standards. This full-time role offers a salary up to £27,000 and the potential for hybrid work after training.

Qualifications

• Passionate about customer service and exceeding expectations.
• Proven experience in administration and customer service.
• Effective communication skills with task completion focus.

Responsibilities

• Engage with customers for exceptional service.
• Address and resolve complaints promptly.
• Handle administrative tasks related to service orders.

Skills

Problem solving

Customer communication

Administration

Teamwork

Job description

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We all have a responsibility to do everything we can to ensure a brighter, more sustainable future - from the largest multinational to the smallest family home.

'Immer Besser' defines Miele's commitment to always do better in everything we do. It keeps motivating us to make better, smarter appliances so the homes and businesses they serve become more sustainable, from one generation to the next.

Based at our headquarters in Abingdon, Oxfordshire, we are seeking a dedicated Customer Service Advisor to join our Customer Service delivery team. This is a busy and productive team that supports our technicians in the field and handles escalated customer queries. You will be using a variety of administration, coordination, and communication skills, and be pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.

Who are we?

Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but in all aspects of customer service.

Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means we will do all we can to be “forever better” than our competitors and “forever better” than we already are.

About the role

The role will ensure that customer queries, problems, and questions are answered to a high standard so that we deliver a quality experience to our customers driven by people who are passionate and obsessive about excellent customer experience.

Key Responsibilities:

• Deliver Premium Customer Service: Engage directly with customers to provide exceptional after-sales service, ensuring their needs are met with professionalism and efficiency.
• Complaint Handling: Address and resolve customer complaints and issues promptly, turning potentially negative experiences into positive ones and ensuring that we retain a strong relationship with our customers.
• Communication and Customer Service Network: Ensure our communication between the global Contact Centre, our local team, and field-based colleagues is strong and aligned to enable us to provide a seamless premium service.
• Administrative Tasks: Handle a volume of administrative duties related to service orders, sales orders, invoicing, and appliance needs.

About you

You will be passionate and energised by problem solving and exceeding customer expectations. Highly efficient and must demonstrate previous experience of working in administration and customer service. Professional in your communication with the ability to see tasks through to completion and learn and understand complex information quickly. The job role will require you to work independently, have resilience, and a willingness to adapt to customers' needs.

Most importantly, you will bring the passion and pride that matches the brand with the ability to effectively multi-task. IT literate with the ability to pick up new systems and processes and work really well as a team to achieve great results.

Your hours of work will be based on a minimum of 37.5 hours over 5 days each week.

You may be asked to work a shift pattern within these hours and days to accommodate the operational requirements of the business. Initially, your hours of work will be arranged between the hours of 08:00 and 18:00 Monday to Friday.

We offer a full-time starting salary up to £27,000 plus an evolving pay, bonus, and benefits package. The role is office-based initially, with an opportunity to then work in a hybrid pattern once you have established your knowledge and capability in the role.

We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best. If you’re the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you. We will nurture your ambition and support your further career development.

Please apply by sharing your CV and completing the screening questions, and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.