Customer Service Advisor

JR United Kingdom; Aberdare; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a leading telecommunications player in a dynamic Customer Service Technical role within a supportive team. This position, located in Merthyr Tydfil, involves solving customer queries and providing assistance with mobile technology, supported by extensive training and numerous employee benefits.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

18 weeks of full pay for family leave

Discounts on EE & BT products

Support for career development

Volunteering days

Optional private healthcare cover

Qualifications

• No specific experience required, just helpful and calm.
• Must be good at building relationships.

Responsibilities

• Assist customers over the phone with mobile tech queries.
• Resolve device issues to keep customers connected.

Skills

Problem Solving

Technical Troubleshooting

Customer Relationship Building

Job description

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you’ll be talking over the phone to customers with various mobile tech-related queries. You could be helping someone with a simple device query or resolving a more complex issue to keep them connected with loved ones. The role offers variety and the chance to make a difference.

You don’t need specific experience to join us. As long as you’re helpful, calm, and good at building relationships, we can train you on the rest.

We understand that life is dynamic, and this role is designed with flexibility in mind. We’ll support you in balancing work and personal commitments, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave—up to 2 weeks for those caring for family or friends.
• Family leave policies offering 18 weeks of full pay and 8 weeks half pay in the first year, regardless of how you grow your family.
• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for your career development—helping you achieve your professional goals.
• Volunteering days to give back to your community.
• Optional private healthcare and dental cover for you and your family.

We foster a great team culture with meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Do not provide bank or payment details when applying. All applications should be made via the 'Apply now' button.

Created on 01/07/2025 by JR United Kingdom