Customer Service Advisor

White Knight Recruitment Ltd; Abbotts Ann; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor for an interim role. The position involves being the first point of contact for clients, managing inquiries effectively, and ensuring customer satisfaction. Ideal candidates will have strong customer service backgrounds, preferably in the FMCG sector.

Qualifications

• Proven experience in customer service, preferably within FMCG.
• Ability to resolve customer issues satisfactorily.
• Excellent communication skills, with experience resolving complaints.

Responsibilities

• Respond to customer enquiries via phone and email.
• Assist in ad hoc customer audits and manage orders.
• Liaise with logistics to ensure successful delivery.

Skills

Proven experience in customer service

Experience resolving customer complaints

Excellent communication skills

Experience working with third-party logistics companies

Knowledge of ERP systems

Experience with CRM systems

Job description

Customer Service Advisor

Our client is seeking a dedicated and enthusiastic Customer Service Advisor to assist their team on an interim basis. In this role, you will be the first point of contact for clients, providing exceptional service and support.

Job Summary

• £14.50- £15 per hour
• Temporary ongoing
• Andover
• Full-time office-based, Monday to Friday 8.00am- 4.00pm OR 9.00am- 5.00pm

Responsibilities

• Respond to customer enquiries via phone and email, escalating enquiries where necessary
• Assist in ad hoc customer audits
• Demonstrate effective product knowledge and build customer satisfaction
• Manage relationships with logistics and warehouse teams
• Arrange customer orders and returns
• Liaise with the planning team to ensure successful delivery and communicate shortages
• Support product lifecycle management and notify stakeholders of changes
• Provide support to other departments as needed

Skills

• Proven experience in customer service, preferably within FMCG
• Experience resolving customer complaints
• Ability to resolve customer issues satisfactorily
• Excellent communication skills
• Experience working with third-party logistics companies
• Knowledge of ERP systems
• Experience with CRM systems

If you are passionate about customer service, this could be the role for you!

As an equal opportunity employer, 1to1 Group is committed to fair treatment of all employees and applicants, regardless of age, disability, sex, sexual orientation, pregnancy, race, religion, gender identity, or marital status. We aim for a diverse and inclusive workplace and encourage qualified applicants from all backgrounds to apply.

1to1 Group is a leading recruitment agency in Hampshire for permanent, temporary, and contract roles. Due to high application volumes, if you do not hear from a consultant within 5 days, your application was unsuccessful. Please check www.1to1group.co.uk for other vacancies.