Customer Service Advisers

Sportsshoes.com; Saltaire; On-site; GBP 18,000 - 22,000; Full time

Job summary

A family-owned online sportswear company in Saltaire is seeking enthusiastic individuals for customer service roles in their Call Centre. Responsibilities include handling customer queries and providing assistance with purchases via phone and email. Candidates should be punctual, reliable, and eager to ensure customer satisfaction. Full training is offered, and positions involve a mix of shifts including evenings and one Saturday each month.

Qualifications

• Must be punctual and reliable.
• Training is provided for all new staff.
• Experience in customer service is a plus.

Responsibilities

• Handle customers' queries and complaints via phone and email.
• Advise on purchases made on the internet site.
• Ensure customer satisfaction in every aspect of their experience.

Skills

Customer service orientation

Communication skills

Problem-solving

Punctuality

Job description

Our family-owned, online sportswear company sells all over the world and we are looking for people who care about customers and get job satisfaction through helping them.
We have vacancies in our general Call Centre, which involves dealing with customers' queries and complaints on our internet site by phone and email and advising them on their purchases.
We do not 'cold call', we are not in the business of hard selling, and our main aim is to make sure our customers are satisfied with every aspect of their experience with us. We have won national awards for the way we treat people and we aim to continually improve.
Roles in the general Call Centre are office-based and are in three shifts - 8am to 4.30pm, 9am, to 5.30pm and 11.30am to 8pm, Monday to Friday. Over a six-week period, staff will work one early and one late shift and four middle shifts.
There is also a requirement to work one Saturday a month.
As our business continues to grow , we are now looking for more people with the human touch to boost our team. Full training is available.
If you are the sort of person who is punctual, reliable and cares about the work you do, then we could well have just the job you have been seeking.