Customer Service Advisers

Sportsshoes.com; Saltaire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A family-owned online sportswear company in Saltaire is seeking customer-focused individuals for their Call Centre. The role involves addressing customer queries and complaints via phone and email, ensuring satisfaction without hard selling. Candidates should be punctual, reliable, and genuinely care about their work. Full training is provided, with a shift pattern including occasional Saturday work.

Qualifications

• Punctual and reliable with a strong dedication to customer satisfaction.

Responsibilities

• Handle customer queries and complaints via phone and email.
• Advise customers on their purchases.
• Ensure customer satisfaction in every aspect.

Skills

Punctual

Reliable

Customer service orientation

Job description

Overview

Our family-owned, online sportswear company sells all over the world and we are looking for people who care about customers and get job satisfaction through helping them.

Responsibilities

• We have vacancies in our general Call Centre, which involves dealing with customers' queries and complaints on our internet site by phone and email and advising them on their purchases.
• We do not 'cold call', we are not in the business of hard selling, and our main aim is to make sure our customers are satisfied with every aspect of their experience with us. We have won national awards for the way we treat people and we aim to continually improve.

Hours and Scheduling

Roles in the general Call Centre are office-based and are in three shifts - 8am to 4.30pm, 9am to 5.30pm and 11.30am to 8pm, Monday to Friday. Over a six-week period, staff will work one early and one late shift and four middle shifts. There is also a requirement to work one Saturday a month.

Training and Culture

As our business continues to grow, we are now looking for more people with the human touch to boost our team. Full training is available.

Qualifications

• Punctual
• Reliable
• Cares about the work you do

If you are the sort of person who is punctual, reliable and cares about the work you do, then we could well have just the job you have been seeking.